Service Delivery Manager
Abu Dhabi, United Arab Emirates
Job Description
- Location: Abu Dhabi, UAE
- Employment: Full Time
- Industry: AI and IT Company
- Sector: Government Entity
- Contract: 1 year - extendable
- Experience: 7-9 Years
Responsible for governing end-to-end IT service delivery, ensuring SLA/OLA adherence, stakeholder alignment, and continual service improvement across enterprise environments.
Key Responsibilities
Govern overall service delivery performance, SLAs, and OLAs
Act as primary liaison between business, vendors, and IT operations
Develop and maintain SLAs and service performance reports
Lead service review meetings with senior stakeholders
Ensure incident, problem, and change processes are followed
Manage service budgets and resource allocation
Drive continual service improvement initiatives
Ensure service continuity, risk mitigation, and resilience
Required Skills & Certifications
ITIL 4 Managing Professional (MP)
Strong knowledge of COBIT and ISO 20000
Stakeholder, vendor, and contract management
Reporting & analytics (Power BI, Excel, ServiceNow dashboards)
Strong leadership and communication skills
Skills Required
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Job Detail
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Job IdJD2224482
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned