Job Description

Job Title:

Service Coordinator - Marine Automation

Company:

Al Safwan Marine

Location:

Sharjah, UAE

Position Overview

We are seeking a

business- and customer-focused Service Coordinator

to join our

Automation Division

. Reporting directly to the Division Manager, this role plays a key part in ensuring the smooth and efficient execution of all service operations, while maintaining strong collaboration between departments and delivering exceptional support to our clients.

Key Responsibilities

Lead and coordinate all service operations including planning, scheduling, execution, and follow-up of service jobs in close coordination with the Service Manager and other internal teams. Act as the

primary point of contact

for customers regarding all service-related matters--handling inquiries, preparing quotations, and ensuring customer satisfaction through professional and timely responses. Support service engineers through detailed job briefings and debriefings, ensuring that all documentation, reports, and records are accurately prepared and maintained. Collaborate with sales and project teams to ensure smooth execution of service-related contracts and the integration of service works within ongoing projects. Monitor service performance by tracking manpower utilization, job costs, and invoicing to ensure that KPIs and project targets are achieved. Oversee spare parts and inventory requirements, coordinating with the procurement team to ensure timely availability of materials and prevent operational delays.

Qualifications & Skills

Education:

Bachelor's or Master's degree in Engineering or a related technical field. Experience in the

Maritime, Offshore, or Automation service industry

will be an advantage.

Experience:

Proven background in

service coordination, job execution, and cross-functional collaboration

, ideally within an international or project-based environment.

Additional Consideration:

Candidates with prior experience in

Marine Procurement and Purchase departments

are also encouraged to apply.

Customer & Business Orientation:

Strong customer service mindset with a

solution-driven and commercially aware

approach.

Communication:

Excellent interpersonal, organizational, and communication skills with

fluency in English (spoken and written)

.

Personal Attributes:

Self-motivated, proactive, and adaptable with a hands-on, practical attitude and the ability to work effectively under pressure.

Other Details

Gender:

Open to both Male and Female candidates Interested candidates are encouraged to apply
Job Types: Full-time, Permanent

Pay: AED2,000.00 - AED3,000.00 per month