KEY RESPONSIBILITIES:
Prepare daily Schedule and coordinate with all the FSE\'s
Manage service requests, capacity planning, and resource allocation to meet service demands efficiently.
Answer phones , emails, and conduct basic operational work
Define, monitor, and report on service level agreements (SLAs) and key performance indicators (KPIs) for
internal team
Prepare the documents (MSRA), Contract Agreements, SLA\'s & HSE related to the site activities and coordinate
with the client accordingly
Ensure that services meet or exceed established SLAs and address any performance issues in a timely manner.
Identify key IT service areas, evaluate current service offerings, and recommend improvements to enhance
service quality and customer satisfaction.
Proficiency in understanding and communicating hardware, software, and network issues.
Foster good working relationships with internal FSE\'s and client representatives
Client meetings: Meet the potential and unhappy clients and manage client escalations
REQUIREMENTS:
Bachelor\'s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
of 5-6 years
Proven experience in IT service planning, strategy, or related roles.
Project management skills with the ability to plan, execute, and monitor service-related projects.
Knowledge of IT service performance measurement and reporting.
Familiarity with IT risk management and compliance practices.
Ability to work independently and manage multiple priorities in a dynamic environment.
Valid UAE Driving License
Proficiency in documentation and report writing.
CORE COMPETENCIES:
Effective Communication skills
Organizational skills
Problem-solving abilities
Teamwork and collaboration
Attention to detail
Customer service orientation
Flexibility and adaptability
Technical proficiency

Min Experience:

3 Years

Salary :

AED 7000

Temp/Perm::

Permanent

Location :

Dubai

Posted Date:

July 14, 2023

Parker Connect