ASSA ABLOY Entrance Systems is looking for a Service Sales Coordinator in our Industrial Door Solutions business area.

Role summary:

This is an opportunity for a professional, engaged and open minded individual to join a dedicated team offering a complete range of door & automation services to our customers.

It is a target-oriented job which needs commitment, capability to understand the different customer segments with timely deliverables both in figures and work output.

Position: Service Sales Coordinator (Inside Sales)

Duties:

• Order booking of minimum of AED 250K per month, involving quotations, follow ups, ability to read and understand the reports, negotiation and a strong \'go getter attitude\' to achieve the target whatsoever
• Prepare quotations from reports generated after preventative maintenance.
• Submit quotations timely to customers and follow up regularly for quote to order conversions
• MSRA - Preparation of method of statements, risk assessments, work permits, gate passes
• Required to handle technicians as a daily routine to get the right output and bill accordingly, expected to handle 5-6 technicians in the absence of other coordinators
• Fill up overtime sheets for technicians weekly and monthly basis.
• Receipt and recording of service calls
• Informing and confirming to customers about response times of technicians and financial implications

• Planning and designating technicians for execution of repairs, IUG (Installation under Guarantee), SUG (Service under Guarantee) works
• Providing information to accounts team for invoicing on daily basis.
• Receiving customers and/or organizing visits to sites for service business enhancement purpose
• Timely intimating technical team/manager to solve pending issues if any.
• Assigning the work related to site surveys or measurements to service sales/technical team/manager
• Other duties within the program of AAES will be delegated to you as and when required.

Internal reporting

• Reliable monthly forecast for order intake of repairs every week of the month
• Spare orders, Faults of technicians, Ordering mistakes

Background and personal qualities:

• Education in physics/electrical/mechanical/electronics is preferred
• Responsible, reliable, punctual and trustworthy
• Target orientated and you show initiative to problem solving
• Eager to learn and develop new skills both technical and sales related
• Able to work on your own, managing your time and workload accordingly
• Develop good working relationships with other co-workers and customers
• Ability to work under extensive pressure and deliver efficient results on time

Desirable Skills

• Positive attitude
• Informatics: knowledge of relevant computer applications (word, excel & mailing systems)
• Good communication skills, Listening, Priority setting

Others:

• Experience: at least 2 years in similar roles
• Education: technical degree or high school diploma
• Languages: English, Hindi, Arabic (advantage)

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it\'s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Dubai, Dubai, AE

Production & Skilled Trades

11%-30%

Associate

21-Jul-2023

Assa Abloy