Career Area:

Product Support

:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you\'re joining a global team who cares not just about the work we do \xe2\x80\x93 but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\'t just talk about progress and innovation here \xe2\x80\x93 we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar has an exciting opportunity for a Condition Monitoring and Customer Service Contracts Operations Consultant. In this role you will develop, implement and manage, in collaboration with our dealers and internal Caterpillar partners, dealer process, capacity and capability improvement plans in these two key strategic growth areas, including optimization of the monitoring of equipment thru electronic, inspections, fluids analysis and other equipment and fleet data to provide value added recommendations and excellence in the operational execution of customer contracts, to optimize equipment maintenance, repair and uptime and drive aftermarket sales growth. Challenges include delivering results, considering alternative courses of actions, making timely decisions, and developing greater communication skills. The selected candidate for this position will be part of our regional center of excellence, whose primary focus is to support and enhance Caterpillar\xe2\x80\x99s dealer network, which is a competitive strength and the critical way in which we serve our customers. Responsibilities

• Driving excellence in Condition Monitoring and service contracts operational execution with selected dealers in the Africa Region, achieving targets on selected metrics.
• Improve dealer capabilities and capacity in the above-mentioned areas.
• Collaborate with internal partners to elaborate new creative plans to leverage Condition Monitoring for enhancing customer support.
• Execute Condition Monitoring strategies for the critical market segments: Construction Industries and/or Mining
• Perform on-site dealer evaluation of operational capabilities related to service contracts operational execution management and Condition Monitoring
• Provide direction and training to less experienced personnel.
• Perform complex analysis work; identify and resolve strategic problems.
• Keeping up with new industry trends through experience, stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer, and customer needs.
  

Skill Descriptors: Proven years of experience in Earthmoving and /or Mining industry in the areas of Condition Monitoring or service contract management or service operations management. Languages \xe2\x80\x93 English required, French and / or Arabic would be particularly desirable. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Note: Travel requirement is estimated between 20% and 40% Additional information Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application \xe2\x80\x93 please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
Follow us on Twitter, Facebook, LinkedIn, and YouTube.
NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. #LI Visa sponsorship available for eligible applicants. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community .