Job Description

Overview:

We are seeking Service Center Representatives to serve as the first point of contact for internal clients and employees, delivering frontline support and effectively managing inquiries related to immigration services. These roles require a basic understanding of UAE immigration and Ministry of Human Resources and Emiratization (MoHRE) procedures. The representatives will be responsible for handling service requests, managing communications, and ensuring a positive and efficient service experience.

:

Serve as the initial point of contact for client or employee inquiries, providing prompt, courteous, and accurate assistance. Address general immigration-related queries and escalate more complex matters to the relevant management or department when necessary. Offer information and guidance on available immigration support services and resources. Demonstrate familiarity with UAE immigration and MoHRE procedures, such as visa applications, labor contracts, and related documentation. Utilize the ServiceNow/CSM platform (or equivalent service management tools) to log, track, and manage service requests. Ensure adherence to service level agreements (SLAs) by prioritizing and resolving multiple requests efficiently. Follow up with clients/employees to confirm issue resolution and maintain a high level of customer satisfaction. Maintain detailed, organized, and up-to-date records of all service interactions and documentation. Manage incoming email communications and ensure timely, professional responses. Support front-desk operations, handle high foot traffic, and provide solutions for a wide range of service issues. Maintain organized filing systems to facilitate easy information retrieval. Ensure the confidentiality of sensitive data and handle all information with professionalism and discretion. Participate in continuous improvement initiatives and contribute ideas for enhancing overall service center efficiency.

Qualifications and Key Requirements:

Minimum 3 years of experience in a customer service or administrative support role, preferably in immigration or HR services. Basic knowledge of UAE immigration regulations and MoHRE procedures is required. Experience working with service request platforms is an advantage. Excellent communication and interpersonal skills, with a client-centric mindset. Strong organizational skills and ability to manage multiple tasks simultaneously. High level of accuracy, attention to detail, and commitment to confidentiality. Proficient in Microsoft Office Suite and comfortable with digital record-keeping systems.
Please submit your CV at careers@aswaarconsulting.com

Kindly note that only shortlisted candidates will be contacted for an interview.

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

Will you be able to join Immediately? Experience in service request platforms?
Experience:

* UAE immigration and MoHRE procedures: 2 years (Preferred)