Job Description

Job Title Service Associate

Description

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city's international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.
DUTIES
To have complete knowledge on the food / beverage / service available / preparation methods and time in sections appointed
To be aware of SLIM and Hotel standards and policies
To be aware of and applies the procedures concerning hotel fire and life safety / emergency procedures
To apply the necessary precautions with regards to the hotel food safety and hygiene standards (refer to SLIM standards indicated in the F&B Intranet)
Ensures personal grooming and conduct according to hotel standards
Checks schedule and ensures punctuality at work
Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage - as applicable)
Ensures that service / items are prepared according to hotel minimum standards and standard procedures
Checks quality / presentation / temperature of food / beverage / service prior to serving
Ensures full mise-en-place is prepared prior to start of operations and replenished afterwards
Checks cleanliness of sections prior to and after service
Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage
Practice economy of food, beverage, paper supplies, electricity and water (practise recycling whenever possible)
Checks inventory in sections appointed for daily requisition
Obtain customer feedback during operations to ensure satisfaction
To relay any customer complaints to supervisor
Assist in any other tasks as specified by his / her Manager or Assistant
Driving for outside catering
REQUIREMENTS
At least 1 years experience in a similar position in a 4*/5* hotel
Excellent communication skills in English (oral and written).Fluency in Arabic and other foreign language is an advantage
Cashiering skills and knowledgeable in Micros
Proven track of delighting customers and has strong selling skills especially of wines & food items

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