Job Description

Job Code: 5811
Job Title: Service Ambassador(Arabic)
Job Location: Multiple location in UAE
Experience: 1 year (Fresher candidates in UAE/fresh graduated candidates are accepted subject to provide attested education certificate)
Contract: 1 month (Candidate must be on sponsor visa)
RESPONSIBILITIES:
1. Welcome & greet the walk-in customers and inquire and understand his/her needs.
2. Customer Guidance & Managing Floor.
a) direct clients to alternative channels (Digital Channels).
b) ensure client have all needed docs before wasting time in waiting and taking queue.
c) Handle the customers in a pleasant manner and escort them to the concerned staff.
d) problems evaluation.
e) Customer anger management.
3. Branch Assistance and Support.
a) Ambassador to handle the QMS Tokens
b) Provide assistance to Help Desk counters.
c) Manage the Queue at teller counters and waiting time at customer service areas
Specialist Skills / Technical Knowledge Required for this role: * Broad knowledge of Retail Banking financial products & services

• Fair knowledge of Operational Policies & Procedures
• Excellent knowledge in alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Excellent communication skills to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
• Good Knowledge of UAE banking practices, regulations & risks
• Fair knowledge of service standards
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Knowledge of Cross Sales
• Computer skills

Skills Required