Job Description

Wefix Auto Services is a growing automotive workshop in Al Quoz, Dubai, specializing in multi-brand car repairs, servicing, and diagnostics. We are looking for a motivated and experienced Service Advisor / Sales Executive who can handle incoming calls from our marketing channels (Google Ads, social media, etc.), understand customer requirements, and convert inquiries into successful bookings.

Key Responsibilities:

Handle incoming customer calls, WhatsApp, and online inquiries promptly and professionally. Understand mechanical and technical repair requests to provide accurate guidance to clients. Prepare job estimates, explain service options, and upsell relevant workshop services. Convert leads into confirmed bookings, ensuring high conversion rate. Coordinate with workshop technicians to communicate customer requirements clearly. Follow up with customers for approvals, updates, and post-service satisfaction. Maintain records of leads, inquiries, and conversions. Contribute to customer relationship building and workshop reputation.
Requirements:

Minimum 2-3 years of experience as a Service Advisor or Sales Executive in an automotive workshop in UAE. Strong knowledge of car mechanical and electrical systems. Excellent communication skills in English (Arabic/Hindi/Urdu is an advantage). Ability to handle customer objections and convert inquiries into sales. Familiarity with DMS (Dealer Management System) or job card systems preferred. Positive attitude, customer-focused, and target-driven.
Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Experience:

* Work : 5 years (Preferred)