Job Description

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish.

This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we'd love to hear from you.

Customer Interaction & Service Coordination

Greet customers and assess their service needs with professionalism and attention to detail. Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently. Coordinate with the workshop team to ensure timely service completion and status updates. Handle customer inquiries, concerns, and complaints with a solution-oriented approach.

Sales Support & Documentation

Upsell additional services, maintenance packages, and accessories where applicable. Maintain detailed and organized records of service transactions, warranty claims, and follow-ups. Assist in daily showroom operations and support the sales team as needed. Ensure service quality and customer satisfaction standards are consistently met.

Requirements

Minimum 2 years of experience in a Service Advisor or customer-facing automotive role. Strong communication and interpersonal skills; fluency in English required (Arabic is a plus). Proficient in multitasking, coordination, and time management. Knowledge of automotive brands, service processes, and basic technical terminology. Familiarity with CRM tools or automotive service software is a plus. Customer-centric, sales-oriented, and proactive in problem-solving.

Salary & Benefits

Salary Range:

6,000 - 10,000 AED (base salary plus commission)

Work Visa sponsorship Medical Insurance (as per UAE law) Training and development support Performance-based incentives

Work Arrangement

Type:

Full-time, on-site position.
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

? Be the face of a premium automotive brand and create standout customer experiences.
? Work with a passionate team in a high-performance showroom environment.
? Develop your skills in service coordination, sales, and client relations.
? Enjoy a competitive salary package with performance-based rewards.

Ready to deliver exceptional service in the automotive industry? Apply now with your CV highlighting relevant experience.

Job Type: Full-time

Pay: AED6,000.00 - AED10,000.00 per month