Service Advisor | Al Futtaim Automotive | Famco
United Arab Emirates, United Arab Emirates
Job Description
Overview of the role:
As a Service Advisor in our Material Handling Equipment division, you will be the key contact between our customers and the service team. You will play a vital role in ensuring a seamless aftersales journey by managing service consultations, updating customers on repair progress, and delivering a high-quality customer experience that drives satisfaction, loyalty, and business growth.
What you will do:
As a Service Advisor in our Material Handling Equipment division, you will be the key contact between our customers and the service team. You will play a vital role in ensuring a seamless aftersales journey by managing service consultations, updating customers on repair progress, and delivering a high-quality customer experience that drives satisfaction, loyalty, and business growth.
What you will do:
- Build and maintain long-term relationships with customers to ensure loyalty and retention
- Consult with customers to understand service needs and ensure the job is done right the first time
- Coordinate with the workshop team to ensure on-time delivery and regular progress updates
- Provide detailed explanations of completed work and cost breakdowns at delivery
- Upsell recommended services and control discounting to meet monthly revenue targets
- Resolve customer complaints to satisfactory closure while protecting brand reputation
- Ensure compliance with SOPs, company policies, and distributor guidelines
- Maintain 100% accuracy in documentation and data entry
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Job Detail
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Job IdJD1875478
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned