:

Service Account Manager Consultant

Dubai, UAE

Full Time, Permanent

Here you\xe2\x80\x99ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You\xe2\x80\x99ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose \xe2\x80\x93 helping people live longer, healthier, happier lives and making a better world.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

As a Service Account Manager Consultant, you will be responsible for delivering customer service to our UAE business to business customers (B2B), whether they are corporate accounts or broker partners. We count a number of high-profile global corporations as our customers, and you will be expected to deliver the best customer service to manage customer expectations. You will be managing a specific portfolio of accounts, but have responsibility for servicing a wider group of customers for the region as a team.

What you\xe2\x80\x99ll do:

Provide a dedicated and comprehensive service to these customers, acting as the primary point of contact for Group Secretaries/ intermediaries within their portfolio and deliver the highest level of customer care.

Respond to all incoming calls/emails from Group Secretaries/ intermediaries and also undertake proactive outbound calling, to include service calls and loyalty calls. Work closely with Global Sales, New Business and Claims to ensure a smooth customer journey.

Provide support during renewals and securing of new group schemes within your assigned portfolio, in line with agreed targets.

Through in-bound and out-bound account management calls, proactively manage the relationship between the Group Secretary/Intermediary, providing a dedicated and specialist service to groups assigned to the portfolio

Deliver and support a bespoke and robust implementation process based on customer requirements

Participate in client visits, and potential client visits, in order to promote the service the team provides.

Take responsibility for ensuring that the computer records reflect up to date communications with the member so that enquiries can be dealt with quickly and efficiently

What you\xe2\x80\x99ll bring:

Experience of managing your own portfolio and face-to-face contact with your customers

1 to 2 years customer service is required, within a call centre environment preferred.

High level of written and spoken English is mandatory. Arabic bi-lingual preferred

Experience in building a good inter-departmental knowledge.

Excellent decision making skills

Strong communication and interpersonal skills

Experience of working with intermediaries in any industry desirable but not essential

Ability to plan and prioritise workload effectively and to identify problems and resolve them

Experience of working in a highly pressurised office environment

A good geographical and cultural knowledge and appreciation of differing time zones

Advanced work processing skills, including Word, Excel and Powerpoint

Time Type: Full time

Bupa