Job Description

Company Description
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking an experienced and professional Server to join our upscale dining establishment in Dubai, United Arab Emirates. As a Lead Server, you will be responsible for overseeing the dining room operations, ensuring exceptional customer service, and leading a team of servers to deliver an outstanding dining experience.

• Supervise and coordinate the activities of the serving team during each shift
• Ensure compliance with food safety regulations and maintain high standards of cleanliness
• Train and mentor new servers, providing guidance on service techniques and restaurant policies
• Resolve customer complaints and address any issues that arise during service
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery
• Manage reservations and seating arrangements to optimize dining room capacity
• Conduct pre-shift meetings to brief staff on daily specials, events, and any changes in procedures
• Assist in inventory management and placing orders for supplies as needed
• Maintain a thorough knowledge of menu items, specials, and wine pairings to make informed recommendations to guests
• Ensure adherence to UAE hospitality standards and cultural norms in guest interactions

• 3-5 years of experience in high-end restaurant or hospitality settings
• Previous leadership or supervisory experience in food service
• Excellent customer service skills with a focus on creating memorable dining experiences
• Strong leadership abilities and experience in team management
• Effective communication skills in English; knowledge of Arabic or other languages is a plus
• Proven problem-solving and conflict resolution abilities
• Proficiency in POS systems and restaurant management software
• High school diploma or equivalent (required); Bachelor's degree in Hospitality Management or related field (preferred)
• Current Food Safety Certification and Alcohol Service Certification
• In-depth knowledge of fine dining etiquette and service standards
• Familiarity with diverse cuisines and wine pairings
• Understanding of UAE hospitality industry standards and cultural sensitivity
• Ability to work flexible hours, including evenings, weekends, and holidays
• Physical stamina to stand for extended periods and lift up to 25 pounds