Description

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world-class environments.

\xe2\x80\x9cJumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.\xe2\x80\x9d

Jumeirah Al Naseem is a cool and contemporary beachside retreat offering a world of exquisite dining, indulgent wellness, and exceptional comfort in spectacular surroundings. It is located on Jumeirah Beach Road, adjacent to sister properties Jumeirah Beach Hotel and Burj Al Arab Jumeirah; only 26kms from Dubai International Airport / 25 minutes by car. Al Naseem offers 435 rooms and 45 suites, all with sea-facing views. The hotel is located so close to the water that the sounds of the sea reach guest rooms, open terraces, and outdoor restaurants. Home to 11 restaurants and bars, three managed externally and seven managed by Jumeirah Group, Jumeirah Al Naseem has a world of exquisite taste.

About the Job:

An exciting opportunity has arisen for Senior Waiter / Waitress - Food & Beverage in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
• Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
• Maintain good knowledge of the menu to answer questions the guests may have.
• Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Two years of restaurant experience in a 5-star hotel
• Fluent in English; additional languages are a plus
• Knowledge of Food and Beverage applications

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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