Job Description

Senior Training Officer

Permanent contract

/Location: Abu Dhabi


Les Roches Global Hospitality Education, in the top 3 for Employer Reputation of Hospitality & Leisure Management graduates by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1954, Les Roches is a private institution based on the Swiss model of experiential learning, offering undergraduate and graduate degrees in the fields of hospitality, tourism and event management. Les Roches prepares entrepreneurial and innovative graduates across a global network of campuses in Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (United Arab Emirates).


You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.


The Senior Training Officer plays a key role in the planning, coordination, and administration of internal and external training programs. This position ensures the smooth delivery of training initiatives, provides high-level administrative support, and fosters strong client relationships to maintain excellent service delivery. The role also supports the continuous improvement of training processes, reporting, and systems.

Education and Professional Qualifications:

Bachelor's degree in Human Resources, Business Administration, Education, or a related field.


Minimum of 5 of years' experience in human resources, training coordination, office administration, or client service roles.

Strong administrative and organizational skills with high attention to detail.

Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with Learning Management Systems (LMS) is an advantage.

Experience:

Knowledge of industry best practices in corporate training with experience in Human Resources administration advantageous. Exceptional time management and multitasking ability. Client-focused approach with a professional, and approachable demeanour. Ability to work independently and as part of a team. High level of confidentiality and discretion. Problem-solving and proactive mindset.

Key Responsibilities:

Training Coordination:

Plan, schedule, and coordinate training sessions, workshops, and seminars. Liaise with trainers, facilitators, and vendors to ensure program logistics are in place. Manage training calendars and ensure timely communication with participants. Monitor attendance and feedback, ensuring accurate training records are maintained.

Administration:

Oversee all training-related documentation including registration forms, attendance sheets, evaluation forms, and certificates. Maintain a well-organized digital filing system for all training documents. Support budgeting, invoicing, and procurement of training materials and services. Responsible for the consolidation, tracking and platform management of all industry and training data for transformation to readable metrics for leadership evaluation.

Client Relations:

Serve as the main point of contact for client inquiries related to training services. Build and maintain strong relationships with internal and external stakeholders. Ensure a high standard of customer service and resolve issues professionally and efficiently. Collect and analyze client feedback to inform program improvements.

Reporting & Evaluation:

Compile training reports, including attendance, evaluation scores, and impact metrics. Support compliance with internal and external audit requirements related to training Contribute to the development of KPIs and performance tracking tools.

Stakeholder Engagement & Collaboration:

Work closely with business leaders, HR, and subject matter experts to align training initiatives with organizational goals. Liaise with external customers or partner organizations receiving training services. Work closely with Quality Assurance to represent Industry Relations working closely with regulatory bodies and accreditation boards to ensure that all training programs meet legal, industry, and professional standards. * Act and lead various projects and initiatives, as required by the Director of Industry Relations.