Job Description

Job Title: Senior Technician
Job Code: 5513
Location: Abu Dhabi, UAE
Experience: 2 years
Education: Bachelor's Degree / Diploma
Industry: Telecommunications / ICT
Language: English
Job Summary
The Field Support Engineer is responsible for the installation, configuration, and troubleshooting of IT infrastructure systems including routers, switches, firewalls, wireless networks, VoIP, CCTV, and structured cabling solutions. The role involves on-site support, documentation, and coordination with higher-level technical teams to ensure seamless service delivery and customer satisfaction.
Key Responsibilities * Diploma or bachelor's degree in computer science, Telecommunications, Information Technology, or related field

• Minimum 2 years of experience in implementation and troubleshooting of LAN/WAN and Wireless networks
• Hands-on experience with CCTV and VoIP Phones / SIP Trunks
• Skilled in structured cabling (fiber and copper)
• Proficient in installation and mounting of routers, switches, servers, and access points
• Experienced in installation and troubleshooting of routers, switches, firewalls, CCTV, wireless, VoIP, and other IP-based IT solutions
• Familiar with Single/Multi Mode fiber cables (LC/UPC or SC/APC connectors) and performing power loss & OTDR testing (splicing is a plus)
• Excellent knowledge of copper RJ-11 & RJ-45 cabling, connector punching, I/O installation, and rack/patch panel harnessing
• Proficient in using network cable testers and related tools
• Able to troubleshoot and resolve L1 network and equipment issues
• Coordinate effectively with L2/L3 teams and vendors for escalations
• Capable of testing, configuring, maintaining, and repairing hardware and network devices
• Ability to lift and carry equipment up to 30 lbs
• Strong documentation skills for installations, troubleshooting, and UAT handovers
• Ability to plan and schedule customer site visits for installations and testing
• Preferred Certifications: CompTIA A+ and CompTIA Network+

Skills Required