Senior Solution Consultant
Dubai, United Arab Emirates
Job Description
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they\xe2\x80\x99ve been hired to do: their very best. Your potential is waiting; why are you?
One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow.
Do you have a passion for solving problems and understanding what customers need?
Are you interested in working in an evolving space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.
Our Solutions Consultants are Presales Specialists who work with the Sales Account Executives on developing identified business opportunities. They are a crucial component in our sales cycles with a solid technical background, together with a strong business acumen.
We are looking for someone, based in Dubai, with experience and passion for selling technology solutions to senior executives. Somebody who has a proven track record of finding creative ways of solving complex problems. An out of the box thinker & dynamic storytelling that can drive customer success and build lasting relationships. As a technical ambassador of Genesys, you will be challenged to Go Big showcasing Genesys continuously evolving and innovative customer experience offering.
Responsibilities
- Showcasing your technical expertise and creative talent by developing and presenting dynamic demonstrations to the executives, stakeholders, and key influencers.
- Understanding your customers\' strategies and help them drive their business using our unique solutions
- Identifying and overcome obstacles of strategic deals in internal discussions and during customer and partners meetings.
- Staying ahead of relevant technology trends, competitive analysis and market differentiators through internal training, self-study, and industry-standard certifications.
- Providing feedback to product management about product enhancements that can address customer needs and guide additional value.
- Sharing and learning best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
Qualifications
- BS degree in Computer Science or Engineering, Business or equivalent industry experience.
- +5 years of relevant professional experience in presales and consulting with proven and strong Customer and Partner focus and credibility.
- Proven technical knowledge covering associated Contact Centre and Customer Relationship Management solutions.
- Demonstrated understanding, expertise and passion for cloud computing technologies, innovation, digital & AI trends.
- Familiarity of Natural Language Understanding (Google, Nuance, Amazon Lex).
- Ability to share and communicate ideas to business sponsors, technical resources and other key internal and external stakeholders with clear, concise and crisp messages.
- Fluent in English and in Arabic.
If you are the kind of presales consultant who support sales through passion for great CX, innovation and commitment to results and prioritizes progress overstaying in your lane, we\xe2\x80\x99re looking forward to receiving your application.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service\xe2\x84\xa2 our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com .
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service\xe2\x84\xa2 our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com .
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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Job Detail
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Job IdJD1627770
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned