, ensuring smooth communication, efficient workflow, and high-quality service delivery. This role demands a strong focus on
handling new enquiries, converting them into confirmed jobs, and maintaining long-term customer trust
.
Key Responsibilities
Act as the
first point of contact
for customers, managing enquiries and ensuring high conversion into bookings.
Provide accurate service estimates, clear repair explanations, and timely updates.
Oversee
job cards, technician assignments, and workflow management
.
Conduct quality checks before vehicle delivery to ensure top service standards.
Identify and recommend
necessary maintenance or repair work
to ensure safety, reliability, and optimal vehicle performance.
Track and report key performance metrics, including conversion, productivity, and turnaround time.
Requirements
Minimum
10 years of experience
as a Service Advisor in a
reputable workshop or dealership
specializing in
European high-end vehicles
(e.g., Mercedes, BMW, Audi, Porsche, Land Rover).
Solid
technical understanding
of automotive systems and repair processes.
Proven track record in
converting enquiries into confirmed jobs
and achieving KPIs.
Strong interpersonal and
customer service skills
with a professional demeanor.
Valid UAE driving license.
Fluent in English (Arabic is a plus).
Compensation & Benefits
Salary:
Up to AED 10,000
(depending on experience)
Incentive & Commission Program
based on performance and achievement of KPIs
Opportunities for career growth in a professional workshop environment
Location:
Dubai, UAE
Industry:
Automotive - European High-End Car Repairs
Job Type: Full-time
Pay: Up to AED10,000.00 per month
Application Question(s):
What is your expected salary?
Experience:
Service advisor: 10 years (Preferred)
UAE: 5 years (Required)
Language:
English (Preferred)
License/Certification:
UAE Driver's license (Preferred)
Location:
* Dubai (Required)
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