Job Description

Help AG is looking for a talented and experienced Senior Security Engineer with expertise in Fortinet Firewalls, FortiManager, and FortiAnalyzer to design, implement, and manage secure enterprise network environments. The role requires a strong understanding of SD-WAN architecture, including implementation and testing, along with solid knowledge of routing, switching, and WAN technologies such as MPLS, leased lines, ADSL, and VPN solutions. The candidate will be responsible for network design, deployment, monitoring, log analysis, and troubleshooting to ensure high availability, performance, and security across the network infrastructure.

Responsibilities:

Act as an SME for in-scope technologies for Help AG customers. Plan technical deployments to design & implement the network security services. Configure & implement new Fortinet Firewall products into live network environment. Configuration of Enterprise Network Security solutions over the Fortinet Firewall with SDWAN infrastructure. Able to design, deploy, operate, monitor, maintain and troubleshoot Complex IP Networks and interconnected Network Security technologies. Coordinate implementation activity Implement, deploy & provision managed WAN, IP, VPN & MPLS solutions
Deploy bespoke solutions for customer requirements.
Deliver customer solutions as per design/order requirement. Liaise with external suppliers to coordinate for service delivery. Provide timely response to all incidents, outages, and performance alerts. Takes responsibility for handling escalated incidents. Consult with other technology support groups as part of problem resolution efforts.

Qualifications & Skills:

Bachelor's degree in computer science, Information Technology, or a related field 4-5 years' experience with Network technologies Qualification with fully completed Fortinet NSE SD-WAN Certification. Expert knowledge and experience with Fortinet, Forti Manager and Forti Analyzer, Enterprise Network Security, Cyber Security and IPS systems Should have expert and in-depth knowledge of Complex IP Networks Should have solid understanding of Network Security technologies, data center traffic flow and advanced troubleshooting techniques. Encryption/ Firewall/SD-WAN Configure and test customer services / Build and document processes and mentor team members. SDWAN WAN, MPLS, IPVPN & SDWAN network Routing Protocols (BGP, RIP, EIGRP, OSPF, ISIS) Testing L3 devices (PE Routers), CPEs TCP / IP, OSI Layer Protocol suites. WAN protocols and troubleshooting Should have Network Operations / Security Operations experience Self-motivated and a professional attitude. Excellent Customer facing skills. Excellent communication and listening skills. Excellent teambuilding, customer service, and interpersonal skills. Must possess good decision-making skills, be very organized and detail oriented. Skills in handling technical conflicts, organizational challenges, planning and implementation challenges. Judgment, decision making, cooperation, sensitivity to others, technical problem-solving, system troubleshooting, and business writing

Benefits:

Health insurance with one of the leading global providers for medical insurance. Career progression and growth through challenging projects and work. Employee engagement and wellness campaigns activities throughout the year. Excellent learning and development opportunities. Annual Flight tickets to home country. Inclusive and diverse working environment. Flexible/Hybrid working environment. Open door policy.

About Us:

Help AG is the cybersecurity arm of Etisalat Digital and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.




Present in the Middle East since 2004, Help AG was strategically acquired by Etisalat in 2019, hence creating a cybersecurity and digital transformation powerhouse in the region.




Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.