Job ID:39155

Senior SDS Administrator (Service Delivery Support) - 12 months fixed term

Lloyd\'s Register

Location: Dubai

What we\'re looking for

As part of this role you will provide high level administrative support against defined procedures, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. May include delegation and monitoring of other\'s work.

What we offer you

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
• A culture that develops its colleagues and promotes from within and many other additional benefits.
• Fixed term role for 12 months

The role

• Identify and suggest improvements to administration processes and procedures. Assist Co-ordinator/ managers with the implementation of new administrative processes and procedures within the team.
• Ensures documentation/data/information and tasks relevant to the individual are planned, evaluated and processed in accordance with local business requirements and agreed deadlines.
• Review & analyse data to provide management information/statistics, including the identification and reporting of process failures, to support the overall delivery of processes.
• Deal with complex queries and build relationships with internal/external clients, as appropriate, including resolution of service problems.
• To coach other team members, as appropriate, to achieve effective knowledge transfer and application.
• Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints.

What you bring

• A degree or equivalent in a relevant field of study
• Exposure in the Account management field with understanding of sales and client care principles. Previous exposure in the same industry is highly preferred.
• Previous experience supporting customer support activities in a virtual/international context.
• Use own initiative able to prioritise and work on multiple tasks whilst adhering to tight deadlines.
• Flexible and results-oriented approach to meet varying and competing client and business demands.
• Adaptability and well-organized approach with a practical mind
• High degree of accuracy.
• Ability to work as part of a team to contribute to achieving team/business objectives.
• Good knowledge of Microsoft packages; Excel, Word & Outlook (as a minimum).
• SAP knowledge in particular Business by Design; advantageous.
• Very good command (written and oral) in English language

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards achieving goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is flexible and eager to take initiatives
• Communicates in a structured way and has ability to present ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

About us

Maritime stakeholders are increasingly looking for digital solutions to address the growing challenges of operating in such a vast and complex industry. Pressing issues like climate change, supply chain volatility, and an increase in regulatory requirements already requires considerable agility on the part of all industry members, with no indication of abatement.

Technology will play a key role in allowing stakeholders to operate efficiently and responsibly in the decades to come. When it comes to managing a wide-ranging fleet of vessels, the need for real-time data exchange between ship and shore and interconnected, dynamic processes are sure to increase. Decision-makers will need access to more data than ever and a means to combine multiple interdependent datasets to derive insight and inform decision-making in real-time.

At LR, we have now developed a digital solutions portfolio that provides voyage compliance, voyage planning, ship management and vessel performance solutions to over 20,000 vessels across the globe.

Digital Solutions Division:

We recognise the challenges facing the maritime industry including the drive for decarbonization and the need for improved efficiency. To address these challenges OneOcean is now part of the Lloyd\'s Register Digital Solutions division. We are proud to work alongside the other brands that comprise this division, providing voyage compliance, voyage planning, ship management and vessel performance solutions.

Be a part of

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry\'s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Register is wholly owned by the Lloyd\'s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd\'s Register colleagues and Lloyd\'s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply

We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups.

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you don\'t tick every box in these ads, please don\'t rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at and we will respond to you as soon as possible. #LI-KC1

Diversity and Inclusion at Lloyd\'s Register:

Together we are one Lloyd\'s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment because we believe it is the right thing to do. We hope you do too.

Copyright \xc2\xa9 Lloyd\'s Register 2023. All rights reserved. . .

The Lloyd\'s Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. ( )

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