Job Description

The

Senior Sales Coordinator i

s responsible for supporting the EH Sales team and managing the client accounts assigned to them. Key responsibilities include handling customer inquiries, processing orders, and coordinating with logistics and production teams to ensure timely delivery and high customer satisfaction.

The ideal candidate is a proactive, customer-focused professional with 7 to 10 years of relevant experience. He or she should possess exceptional communication skills, strong attention to detail, and the ability to multitask effectively in a fast-paced environment. A team player with proven leadership skills, a positive attitude, and a problem-solving mindset, the candidate must be highly motivated, well-organized, and passionate about providing outstanding sales support.

Key Responsibilities:

1. Key Responsibilities:

Assist

in preparing and issuing quotations, proposals, and tender documentation.

Process

purchase orders (POs) and PO changes, ensuring timely acknowledgment to customers

Generate

proforma invoices for clients with advance payment terms and ensure payments are received prior to shipment release.

Respond proactively

to client inquiries regarding order status, shipment updates, and billing or delivery discrepancies, recommending or initiating corrective actions as needed.

Maintain clear and professional communication with clients, providing regular updates on orders, lead times, product availability, and potential issues.

Monitor open orders and follow up to ensure on-time delivery or collection in accordance with client requirements.

Liaise closely with 3PL logistics providers, finance, and operations teams to ensure smooth and timely order fulfillment.

Create manual Commercial Invoices

and Packing Lists (CI/PL), along with other shipping documentation for direct shipments upon client request

Assist

in the reconciliation of customer Statements of Account (SOA) and payments, ensuring accounts receivable are collected on time and within credit limits

Coordinate with the DXB Supply Chain team to order equipment, parts, and consumables, and to improve lead times when necessary.

Communicate with the US Technical Team regarding obsolete or replacement parts and technical manuals.

Prepare sales reports for the client accounts managed by Customer Service

Assist in maintaining accurate customer system data and updating information as required.

Ensure high-quality and timely responses to customer inquiries, complaints, and service requests

Support the preparation of internal review reports and presentations.

Help maintain and update compliance with company policies, procedures, and service standards.

Contribute to the improvement of internal CS KPIs and customer KPI metrics

SKILLS

7 - 10 years of experience in customer service, sales coordination, or related roles.

Strong understanding of customer service principles and sales processes.

Excellent verbal and written communication skills.

Strong organizational, and interpersonal skill.

Organized Team Player

Customer-focused mindset with a proactive, problem-solving attitude.

Strong in ability to multitask, prioritize, and manage time effectively in a fast-paced environment

High attention to detail and accuracy

Strong analytical and time management skills.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and related business software.

Experience with SAP R/3 or any ERP system is highly preferred.

Ability to work collaboratively in a diverse team environment and follow multiple guidelines and procedures.

Bachelor's degree in Business Administration or a related field is preferred.

Job Type: Full-time

Pay: AED8,000.00 - AED10,000.00 per month

Experience:

Sales Coordinator or Admin: 7 years (Preferred)
Application Deadline: 31/07/2025
Expected Start Date: 15/08/2025