Job Description

About Us As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role To manage the smooth and efficient operations of the Outlet within Brand guidelines to ensure maximum customer satisfaction and profitability.

What You'll Be Doing

Functional Roles and Responsibilities . Handle customer queries /comments to maximize customer satisfaction. . Seek new opportunities to drive and create additional sales . Ensure all products delivered to customers are as per brand standards. . Manage staff schedules and leave plans to ensure optimum staffing at all times. . Gather market intelligence and provide feedback to enable the Area/ Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales. . Ensure compliance with all legislation and ATG policies and procedures . Manage wastage and variance as per agreed targets. . Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards. . Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc. . Prepare weekly reports and provide relevant feedback and suggestions to the Area/ Operations Manager to maximize operational efficiency. . Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands. . Adhere to the strict statutory requirements and established health, hygiene & safety policies and standards within the Outlet

People Management Roles and Responsibilities . Provide leadership and direction to subordinates towards the achievement of goals and objectives. . Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles About You Education/Certification and Continued Education . Graduate in a relevant technical or business-related discipline . Tertiary qualification in Hotel Management

Years of Experience . 4 to 5 years relevant experience, with 1 to 2 years' experience in a management role Schedule: Shift: