JOB PURPOSE

To drive, coordinate, implement the roll-out programme and manage complex product propositions in order to support the targeted business growth in line with the business strategy and plan

ACCOUNTABILITIES

Product Development and Management

Translate the strategy and plans shared by Line Manager into the product value proposition by developing and managing a differentiating and complex product portfolio which addresses customer needs and captures market opportunities in order to achieve the target set

Drive independently all project management related activities from conception to delivery to ensure delivery is within agreed turnaround time (TATs) and agreed budget

Propose and implement strategies that enhance product cross-selling opportunities and related processes in order to increase customer acquisition, activation and retention

Present new product propositions, enhancements on existing processes, develop trainings and product collaterals in order to increase product proposition

Research and Data Gathering

Build market intelligence, conduct research and gather information using multiple sources to monitor market sizing, competitive landscape, customer segmentation and market opportunities in order to provide accurate and reliable info/data that enable decision making

Research market trends, news products, technologies and innovative solutions and propose products and processes enhancements in order to maintain own knowledge and understanding of market availability and trending solutions

Portfolio Management

Own the P&L for respective products and monitor pricing, charges, respective general ledger to ensure the data and reporting for the respective product is timely provided and accurate

Review, monitor and control a complex products portfolio to ensure portfolio quality, portfolio composition, risk recognition, accounts strategy and industry intelligence are aligned with the bank\xe2\x80\x99s risk strategy and market conditions

Policies, Processes, Systems and Procedures

Create and implement the required policies, procedures and controls covering all areas of the business area\xe2\x80\x99s activity to ensure all relevant procedural/legislative requirements and standards are fulfilled

Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions to ensure work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

People Management

Manage self and team in line with the bank\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Manage the team\xe2\x80\x99s objectives through setting individual objectives, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation

Policies, Processes, Systems and Procedures

Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation

Continuous Improvement

Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practices and standards in the business environment

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank\xe2\x80\x99s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 8 years of experience in product management or project management roles

Minimum Qualifications

Bachelor\xe2\x80\x99s Degree in a relevant specialization

Professional Qualifications

Certified Project Master (CPM_, Agile or equivalent

Knowledge and Skills

Transaction Banking Product Knowledge

Project and Product Management

Digital channels

Financial Analysis

Written and verbal presentation skills

People Management

Influencing Skills

Product development

Agile Project Managemen

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