Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. What you'll be doing

Business Competencies

Service Excellence
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Standard Operating Procedures
Knowledge of established standard operating procedures (SOP) and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Individual Competencies

Negotiating
Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Technical - CRM

Customer Experience Management
Knowledge of and ability to implement the strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point. Customer Relationship Management (CRM)
Knowledge of CRM concepts and strategies, and the ability to design, implement and execute CRM business processes and associated applications.

Technical - Information Technology

Design Thinking
Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Technical - Marketing

Business Development
Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

Technical - Sales

Product Development Strategy
Knowledge of the principles and practices for designing product development strategy; ability to design and implement a product development strategy within the organization. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.