As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

As part of Oracle\'s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Qualifications

Advanced Support Engineer - ACS

Are you passionate about problem solving? If you are enthusiastic to learn cutting edge technologies, you have interest in innovation and you are customer-centric- we want you with us!

Oracle is a technology leader that\xe2\x80\x99s changing how the world does business \xe2\x80\x93 and our Advanced Customer Services (ACS) team supports over 6,000 companies around the world. We\xe2\x80\x99re looking for an experienced and self-motivated Oracle DBA to work with leading Israeli companies and the Public & Defense sector as our Database Specialist. Join the team of highly skilled technical experts who build and maintain our clients\xe2\x80\x99 technical landscapes through tailored support services.

What you will do

Become our customers\xe2\x80\x99 trusted technical advisor and develop a deep knowledge of their systems and needs. Maximise the stability, availability and performance of their critical business system, delivering services that drive customer success and innovation.

• Working with ACS customers to ensure their successful deployment of the Oracle Database Server (architecture, assessments, tuning, maintenance)
• Support the stability, availability, and performance of critical business systems
• Install, configure, and operate Exadata and other Oracle Infrastructure Platform products
• Deliver solution architecture advice, reviews, and conceptual support
• Analyze product problems to find resolutions
• Resolve new and complex issues, research technical enquiries, and handle user problems
• Support software installation, configuration, health checks, and performance assessments

We also use\xe2\x80\xa6

• Exadata and Oracle Database Appliance (ODA)
• Oracle DBA and Oracle Secure Backup (OSB)
• OCI, Unix, Linux, Solaris, and ZFS Storage
• Real Application Clusters and Grid Infrastructure
• Oracle VM, Directory Server, and ASM
• Network switches, protocols, and security
• Load balancer, Java, xml, SQL, shell scripting

What we will offer you

• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

\xc2\xb7 A competitive salary with exciting benefits

At Oracle, we don\xe2\x80\x99t just respect differences \xe2\x80\x94 we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That\xe2\x80\x99s why we\xe2\x80\x99re committed to creating a workplace where all kinds of people can do their best work. When everyone\xe2\x80\x99s voice is heard and valued, we\xe2\x80\x99re inspired to go beyond what\xe2\x80\x99s been done before.

Oracle