Job Description

INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What you'll be doing
Tanagra is the Middle East's destination for curated luxury homeware, blending heritage with contemporary living. Through elevated client experiences, both online and offline, Tanagra offers a world where personalization and curation meet at the intersection of style and storytelling.
We are seeking a polished, customer-obsessed Omnichannel Personal Shopper to deliver an exceptional and seamless luxury shopping experience across all customer touchpoints - in-store, online, at events, and even in clients' homes upon request.
This hybrid role bridges the eCommerce and Customer Experience teams and plays a pivotal part in driving sales, retention, and loyalty through highly personalized, data-informed engagement. The ideal candidate combines refined taste with strong digital skills, an entrepreneurial mindset, and the ability to proactively grow client portfolios in line with business objectives
Client Experience & Sales Advisory

• Act as a brand ambassador and trusted advisor to Tanagra's most valued clients.

• Provide personalized styling, curation, and gifting support tailored to clients' preferences, lifestyle, and purchase history.

• Deliver high-touch service across all channels: in-store, online chat, email, phone, virtual consultations, and private home visits when requested.

• Communicate with sensitivity and discretion, adapting tone and recommendations to each client's status and taste.

• Cultivate lasting client relationships through thoughtful follow-up and proactive engagement.

Strategic Outreach & Business Growth

• Define and execute an outreach strategy aligned with business targets.

• Work with internal teams to obtain relevant customer lists, study their profiles, and target them consciously based on purchase history and preferences.

• Proactively engage clients with tailored recommendations, lookbooks, and curated selections to drive incremental sales.

• Ensure a minimum 10% uplift in sales vs. last year by consistently identifying new opportunities.

eCommerce-Specific Responsibilities

• Manage the online chat, providing prompt and expert advice to drive conversion.

• Handle product inquiries, pre-orders, and sourcing requests for out-of-stock or special-order items.

• Retarget customers who initiate returns by suggesting alternative products to contain return rates.

• Identify and leverage transactional data to drive personalized outreach (e.g., frequent brand/category buyers, corporate accounts, launch announcements).

• Support the onboarding and engagement of B2B clients into Tanagra's corporate program.

Clienteling & Retail Collaboration

• Leverage CRM and clienteling tools (apps, profiles, client development plans) to track journeys and identify opportunities.

• Act as a coach and role model to retail teams, championing a consistent, elevated client experience.

• Partner with the Training team to design and deliver development programs that enhance styling and cross-selling expertise across the region.

• Actively recruit new clients and partners in line with Tanagra's acquisition strategy.

What you'll need to succeed

• 5+ years in personal shopping, sales advisory, or luxury retail (ideally omnichannel).
• Passion and knowledge in luxury lifestyle, homeware, and client trends.
• Strong digital fluency: eCommerce platforms, CRM, clienteling tools, live shopping.

• Outstanding interpersonal and communication skills, with the ability to:
• Adapt tone and approach based on client status.
• Understand taste and proactively suggest products in line with purchase history.

• Availability to travel, visit stores, and conduct in-home consultations when required.

• Organized, entrepreneurial, and client-centric mindset.

• Fluent in English; Arabic or French is a plus.

• An established portfolio of high-net-worth clients

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Skills Required