Job Description

: Senior Operations Manager - Holiday Inn

Position Title:

Senior Operations Manager

Department:

Operations

Reports To:

General Manager

Location:

Holiday Inn (UAE)

Position Summary

The Senior Operations Manager oversees the daily hotel operations to ensure exceptional guest experience, operational efficiency, and compliance with IHG and Holiday Inn brand standards. This role manages key operational departments such as Front Office, Housekeeping, F&B, and Engineering while supporting financial performance, staff development, and guest satisfaction.

Key Responsibilities1. Operational Leadership

Oversee daily operations across all hotel departments to ensure smooth, efficient, and high-quality service delivery. Ensure compliance with Holiday Inn and IHG brand standards, SOPs, safety protocols, and hygiene requirements. Monitor guest service scores and implement action plans to improve guest satisfaction.

2. Guest Experience Management

Address guest concerns and complaints professionally and promptly. Ensure service excellence is consistently delivered across all touchpoints. Conduct regular quality checks in guest rooms, public areas, and F&B outlets.

3. Financial & Business Performance

Assist the General Manager in budgeting, cost control, and financial analysis. Monitor departmental expenses and ensure cost-effective operations. Support revenue-generating initiatives and upselling programs across departments.

4. Staff Management & Training

Lead, motivate, and mentor department heads and frontline staff. Conduct performance reviews and promote a culture of continuous improvement. Coordinate training programs to enhance staff skills and maintain service standards.

5. Safety, Security & Compliance

Ensure compliance with local regulations, health & safety standards, and IHG policies. Oversee maintenance, fire safety systems, and emergency response procedures. Work closely with the Chief Engineer on preventive maintenance schedules.

6. Coordination & Communication

Act as the main point of contact between the General Manager and department heads. Conduct daily operational briefings and weekly strategy meetings. Collaborate with Sales, HR, Finance, and other support functions on operational requirements.

Qualifications & Requirements

Bachelor's degree in Hospitality Management or related field. Minimum

8-10 years

hotel experience, with at least

3-5 years in an Operations Manager or equivalent leadership role

. Strong knowledge of IHG / Holiday Inn brand standards preferred. Excellent leadership, communication, and problem-solving skills. Proven track record in guest satisfaction, staff management, and operational excellence. Flexible to work in a fast-paced, 24/7 hotel environment.

Core Competencies

Leadership & People Management Guest Service Excellence Financial Acumen Operational Efficiency Decision-Making Crisis & Complaint Handling Cross-Department Collaboration
Job Type: Full-time

Pay: AED9,000.00 - AED10,000.00 per month