Company Description

Now it\'s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We\'re looking for the brightest and best to help us reach our goals and we\'ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry



JOB PURPOSE:

Assist in management of the Account Services Centre workflow activities related to Account opening and Account Maintenance on a day-to-day basis for, increasing operational quality/efficiency by providing improvement suggestion and Back office support to all UAE branches and department related Accounts Opening & Account Maintenance for Retail, ELITE & GPB (ISL & Conventional ) segment.

SERVICE

• Handle all activities related to account opening and Account Maintenance for Retail, ELITE & GPB (ISL & Conventional ) segment.
• Handle all Account maintenance activities of Staff account and NHL.
• Assist in management, all the exceptions for all type of Account opening for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches.
• Assist in management, for all type of Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches.
• Assist offshore team for Bank initiated Account Closure due to Central Bank regulations, by issuing Manager\'s cheque, cancellation of STO/DD via TBO and Central Bank reporting.
• End to end process of handling due for Dormancy and Inactive Accounts
• Responsible in management, for all related UATs
• support to the offshore and branch network to help resolve queries, clarifications and follow ups on various account service-related requests.
• Handle all Macro uploads.
• Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA\'s)
• Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
• Accept additional tasks as and when assigned by Line Manager to avoid service interruption.
• Review and approve transactions for the team under your supervision and ensure that no transaction is pending in the queue for review and approve.
• Control and administer the functions of all the team to ensure that all requests received are attended promptly and efficiently in line with the policies & procedures.
• Maintain highly efficient turnaround time.

RISK

• Manage the workflow efficiently with the resources available without compromising on the risk and services.
• Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
• Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the bank.

Qualifications

QUALIFICATIONS & EXPERIENCE:

• Bachelor\'s Degree preferable in Commerce, Banking, Finance or Economic.
• 5 Year\'s relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the\xe2\x80\xa6 function.

First Abu Dhabi Bank