Job Description

JOB PURPOSE:


Assist in management of the Account Services Centre workflow activities related to Account Maintenance/ Account opening on a day-to-day basis for, increasing operational quality/efficiency by providing improvement suggestion and Back office support to all UAE branches and department related Accounts Opening & Account Maintenance for Retail, ELITE & GPB (ISL & Conventional ) segment.

QUALIFICATIONS & EXPERIENCE:
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Bachelor's Degree preferable in Commerce, Banking, Finance or Economic or
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5 Year's relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the... function.


?Problem Solving, Listening, Resolving Conflict, Multi-tasking.


? Excellent communication skills in English &/or Arabic.


?Team player.


?Good knowledge in MS. Word, Excel, and Power point



Role:

Handle all activities related to account opening and Account Maintenance for Retail, ELITE & GPB (ISL & Conventional ) segment. Assist in management, for all type of Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches. support to the offshore and branch network to help resolve queries, clarifications and follow ups on various account service-related requests. Handle all Macro uploads. Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA's) Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly. Accept additional tasks as and when assigned by Line Manager to avoid service interruption. Review and approve transactions for the team under your supervision and ensure that no transaction is pending in the queue for review and approve. Control and administer the functions of all the team to ensure that all requests received are attended promptly and efficiently in line with the policies & procedures. * Maintain highly efficient turnaround time.