Description

Senior Officer- PBO Cheques Clearing

One FAB Tower, Abu Dhabi, United Arab Emirates

Full-time

Sub Division: Group Operations

Division: GCOO

Company Description

Join the UAE\'s largest bank and one of the world\'s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.



JOB PURPOSE:

This role is primarily responsible for attending/resolving customer queries and executing transactions with high degree of efficiency thereby enhancing customer\'s experience with FAB. Deliver high quality and timely service to internal and external customers in adherence to the policies and procedures.

KEY ACCOUNTABILITIES:

Possess hands on experience in handling walk in customers.

Possess adequate skills in managing client service counter functions.

Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries.

Carry out customer identification checks in line with standard operating procedure.

Handle day-to-day activities assigned by the unit head for all products pertaining to PCG service desk.

Support relationship management teams by providing operational services and support to their clientele.

Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.

Possess appropriate understanding on other cash management related products & procedures.

Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.

Review SOPs as per internal Audit and RMU requirement for the process handled.

Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.

Maintain confidentiality of customer data in line with data leakage and prevention policy.

Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner.

Qualifications

QUALIFICATIONS & EXPERIENCE:

Minimum Qualification : Bachelor\'s Degree / Higher Diploma

Minimum Experience : Minimum 2 years of banking work experience specific to the job role.

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