Job Description

• Process payments, transactions and cases in system within the agreed SLA and in line with approved authority matrix
• To review New Origination cases for ensuring completeness and accuracy as per checklists and process
• Update, modify case status and payment details in system / MIS as per process
• To process the payments within TAT as per the agreed without accruing any delay charges
• Ensure that proper approvals for deviation are provided to avoid audit issues
• Prepare / review to ensure completeness of documentation related to Transfers, NOC, Mortgage Registration and Buyout etc.
• Assist in Continuous enhancement of process with introduction of control measures and ultimately implementation to provide better service
• Verify the completeness and accuracy of daily MC reports (on Hand / in Transit / released / cancelled)
• Ensure the GLs pertaining to Manager's Cheque issuance are accurately zeroized
• Review and resolve outstanding entries in GLs related to New Origination
• Effectively communicate with Credit / Sales / Business Development / Service departments to ensure high levels of quality by observing agreed TAT / SLA
• Initiate accurate and timely reporting in eGRC across all 4 quadrants and ensure that all eligible cases are logged and closed in eGRC as per agreed timelines
• To prepare weekly / biweekly / monthly reports and the required MIS reports for management reporting.
• Assist the unit in Identification of risk areas and introduction of proper controls
• Assist the unit in initiatives to automate process so that manual intervention is reduced
• Participate in projects, initiatives and perform effective UATs including coordination with relevant departments for project related meetings / documentations / follow up / reporting etc.

• Account Balancing and Reconciliation
• Bank Systems Knowledge
• Banking Products, Services and Operations Knowledge
• Home Finance Commercial Terms
• Home Finance Documentation
• MIS Generation and Analytics
• Operational Risk Management
• Regulatory and Compliance Knowledge
• Sharia Principles of Islamic Finance

• Act with Ownership

• Empower to Decide
• Engage the Customer
• Maintain Transparency & Communicate to Share
• Share Knowledge & Work as One