MAIN OBJECTIVE OF ROLE

To support the Service Management Office in governing and adopting relevant IT Service Management (SM) practices ensuring all change initiatives in IT are completed in the most seamless manner and to increase the employee\xe2\x80\x99s adoption and usage through effective communication and change management methodologies.

KEY RESPONSIBILITIES

1. Applies a structured methodology and lead change management activities for flydubai, and is responsible for ensuring that changes are implemented in a controlled and consistent manner, minimizing disruption to the business while maximizing the benefits of the changes.

2. Performs change impact assessment by seeking clarification on type of change, need for change, activities, impact, etc.

3. Distributes notifications of upcoming changes, change freezes, and policy and procedural updates to relevant stakeholders.

4. Defines templates, connectivity criteria, production acceptance testing cycles to ensure all IT systems (infra, apps) are properly qualified before they are accepted into production.

5. Reviews all changes and provides approval for all change request types including: Major, Emergency and Requests for Change (RFC).

6. Leads the reviewing of RFCs, assessing potential risk level, change impact analysis, business impact analysis, communication requirements, testing procedures, back-out plans and post implementation validation.

7. Conducts and participates in Post Implementation Reviews (PIR) in line with the change management process.

8. Chairs CAB meetings and ensure all approvals, key discussion points, attendees and action items are recorded and followed through.

9. Works across boundaries to coordinate resources and timing with other Change Managers and CAB members.

10. Reviews and approves appointment of new Change Coordinators and CAB members by ensuring that appropriate levels of authorization are obtained before implementing changes

11. Maintains, implements, and drives the change management process and its continual improvement initiatives, to ensure that it is effective, efficient, and aligned with organizational goals and objectives.

12. Oversees and monitors compliance / adherence to the established processes and practices.

13. Act as focal point for knowledge transfer of Change Management process expertise within the organization.

14. Regularly monitors and reports on the progress of change management activities, including the number and type of changes implemented, their success rates, and their impact on IT services and infrastructure.

15. Develops and implements change management policies, procedures, and strategies that align with organizational goals and objectives.

16. Documents business impact and maintains relationships Configuration Items (CI) between System and IT services.

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Education

Bachelor\xe2\x80\x99s Degree (or Equivalent)

IT/Computer Engineering or equivalent

Experience Specific Requirements

Preferred No. of Years (with Relevant Degree) - 5

Systems, Licensing, Language or Certification Requirements

ITIL Practitioner

CORE COMPETENCIES

Customer Focus

Team work

Effective Communication

Personal Accountability & Commitment to achieve

Resilience and Flexibility (Can do attitude)

ISR Requirements

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.

Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.

These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.

Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to. flydubai does not send emails, letters or other messages requesting your bank account details in order to process documents. flydubai will also never

refer you to a third party to process applications or visas. Official communications from flydubai

will only come from an email address ending in @flydubai.com and job opportunities with

flydubai are advertised on flydubai\'s websites.

If you receive any e-mail, letter or other message which you have not requested or are expecting and it purports to be from flydubai, please contact us at and include the subject line \xe2\x80\x9cRecruitment Fraud\xe2\x80\x9d to confirm the authenticity of the message.

flydubai