Job Description

Achieve the monthly and annual Home Finance sales targets as per assigned KPIs.
Develop relationship with Real Estate Brokers / Developers in order to capture the market share.
Maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals.
Conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies
Update leads on the system and maintain the same regularly to track, follow-up and review the cases to convert the leads into sales.
Prepare daily sales reports and necessary MIS reports on all possible leads for the month including tracking cases leading to any future deals.
Prepare a summary of all existing clients on a daily basis for future correspondence and sending information on promotions to obtain more referrals.
To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients.
Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
Competencies/Skills
Bachelor's degree
Minimum 2 - 3 years of work experience in banking preferably in mortgage industry
Customer Service Audit, Investigation and Service Recovery
Financial Modeling and Analysis
Home Finance Commercial Terms
Home Finance Documentation
Operational Risk Management
Regulatory and Compliance Knowledge
Sharia Principles of Islamic Finance

Skills Required