Senior Officer – Consumer Protection

Abu Dhabi, United Arab Emirates

https://www.mncjobsgulf.com/company/sundus-recruitment-services

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Job Description

Job Code: 4926
Job Title: Senior Officer Consumer Protection
Location: Abu Dhabi
Client: Government Entity
Payroll: Sundus
Duration: 1 year ( Renewable)
Experience: 7+ Years
Working days: 5 days
Language: Arabic and English
Role Summary: The Consumer Protection Inspector supports the RAs consumer protection function by carrying out all supervisory functions related to the delivery of the RAs consumer protection strategies, priorities, objectives, policies, risk-based assessment frameworks and reporting.
This includes education, complaints handling, inspections and investigations. Also responsible for preparing referrals to RA Enforcement (to be reviewed by the Head Consumer Protection), where disciplinary action is appropriate. The role reports to the Head Consumer Protection.
Education & Work Experience

A bachelors degree, preferably in a legal, commerce or business discipline.
Minimum 7 years post graduate supervisory experience with a regulatory body / authority or legal practice.
Understanding of the public interest role of regulatory bodies.
Knowledge of regulatory / supervisory policies and frameworks.
Knowledge in firm risk assessment and identifying required action.
Analytical, problem solving, communication and interpersonal skills.
Ability to make sound decisions, based on good judgement, analysis and evidence that are well documented.
Internal and external stakeholder management skills.
Excellent written and verbal communication skills and the ability to talk to people from many different backgrounds.
Competent analytical and investigative skills and keen observation.
Determination, resilience, particularly when dealing with traders who may become hostile.
Attention to detail when investigating potential issues.
The ability to organise and manage projects.
The ability to work both as part of a team and on your own initiative.
The ability to work well under pressure.
Fluent in business English, Arabic desirable