Job Description

Job description:

We are seeking a Consumer Protection Officer to join our team at the Dubai Head Office.

Immediate joiners will be preferred.

Requirements: 2 to 3 Years of experience, preferably in the exchange house sector

Graduate in Finance or in a relevant field

Command on Microsoft Office

Excellent Communication / Interpersonal Skills Responsibilities:

1. Customer Complaints Management - Handle, resolve, and monitor customer complaints to ensure timely and satisfactory resolution.

2. Call Records Maintenance - Maintain accurate and up-to-date records of all calls received, including details of inquiries, issues, and resolutions.

3. Reporting & Surveys - Prepare monthly reports and conduct customer satisfaction surveys to identify trends and areas for improvement.

4. Policy & Process Improvement - Review and enhance customer service policies and processes to improve efficiency and customer satisfaction.

5. Interdepartmental Collaboration - Work closely with other departments to address customer issues and improve overall service delivery.

6. Team Supervision & Development - Supervise, mentor, and develop the customer service team to ensure peak performance and professional growth.

7. Daily Operations Oversight - Manage day-to-day customer support operations across multiple channels, including phone, email, and chat.

8. Training for New Hires - Conduct onboarding and training programs for new team members to ensure alignment with company standards.

9. Case Escalation Management - Oversee escalated cases to ensure swift and effective resolution, maintaining high service quality standards.

10. Training Material Development - Create and maintain comprehensive training materials for ongoing staff development.

Please share your resume with cv@alfuadexchange.com

Subject: Application for Consumer Protections Officer

Job Type: Full-time

Job Type: Full-time