Job Description

Job Purpose Summary:

The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction.


Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

Implements KPI's and best practices for Senior Officer, Accounting & Settlement role. Act within the limits of the powers delegated to the incumbent. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

To assist customers in all their queries on Bank's product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

Process charge backs and disputes within the required period in order to reduce losses. Ensure posting of transactions on a daily basis so that operating standards are fulfilled. Process card disputes in an accurate and timely basis to meet customer demands. Reconcile the accounts on a daily basis. Assist branches and related departments as needed Answer questions and resolve problems as needed. Keep management informed of area activities and of any significant problems. Attend and participate in meetings as required. Stay abreast of changes in Card Processing operations and policies. Efficiently handle card dispatch process, postproduction in order to ensure timely deliveries to customers within the agreed turn around times. Extract MIS on timely basis to monitor activities &/or potential Errors. Ensure compliance with all legal and regulatory pronouncements. Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.

D. Learning & Knowledge:

Stay abreast of changes in Card Processing operations and policies. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements:Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)

Required Special Skills:Good verbal and written communication skills (including report writing) in English and Arabic. Ability to make decisions and follow through with initiatives. Computer skills (MS Office and bank applications). Good problem solving skills. Planning, organizing and analytical ability. * Ability to effectively interact at all levels in the bank and outside contacts