Job Summary (List Format) Solutions Architect, Digital Guest Experience
- Designs scalable, secure, and user-centric technology solutions for digital channels such as websites, mobile apps, and self-service kiosks.
- Bridges business objectives, user experience, and technical feasibility to ensure solutions align with enterprise architecture and deliver long-term business value.
- Collaborates with cross-functional teams including product owners, developers, UX, data specialists, and vendors to shape product roadmaps and guide solution delivery.
- Defines and manages both high-level and detailed solution designs, selects appropriate technology stacks, and ensures adherence to non-functional requirements (security, performance, scalability).
- Leads system integration efforts, defining APIs, data flows, and interfaces for seamless connectivity between digital products and core enterprise systems (e.g., DXP, CRM, CMS, CDP, DAM).
- Provides technical leadership and guidance to development teams and vendors, ensuring compliance with architectural best practices, security, and risk management.
- Partners with business stakeholders to capture requirements, present technical concepts in accessible language, and participate in vendor selection and solution evaluation processes.
- Enforces architectural governance, standards, and regulatory compliance (e.g., GDPR, PCI-DSS, WCAG), and maintains architecture documentation and roadmaps.
- Drives continuous improvement and technology innovation by staying updated on emerging trends, recommending new solutions, and contributing to organizational communities of practice.
- Requires a Bachelor's (Master's preferred) in IT/Computer Science/Engineering, 12+ years total IT experience, 5 7 years in solution/software architecture for digital platforms (aviation or B2C preferred), and relevant certifications (e.g., TOGAF, Azure/AWS Solution Architect, Agile/Scrum).
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