Senior Manager, Services

Location: Abu Dhabi

As a Senior Manager in Professional Services, you will play a key role in developing and selling professional services as well as in delivering project to the clients within your responsibility. You will also be responsible for developing and maintaining excellent client relationships and satisfaction.

In addition, you will be responsible for leading, motivating and developing a group of highly skilled SimCorp Dimension experts.

As part of the EMEA Services Tactical Management Team (TMT), you will contribute to the development of the EMEA Services strategy and support the Regional Director in the execution of the strategy across the Middle East region.

SimCorp is committed to creating a diverse environment. All qualified applicants will receive equal consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Main responsibilities

• People development and management
• Lead and manage a team of consultants, including Goal setting, salary discussions and career development.
• Manage employee performance with your team and provide continuous feedback.

• Work with individual employee to raise employee satisfaction and engagement.
• Secure continuous training/learning in the team as well as knowledge sharing.
• Responsible for talent recruiting, on boarding and development in your own Services team.
• Act as a coach, mentor and provide career guidance to all consultants within your team.
• Allocate consultants to projects/tasks based on both business requirement and consultants aspirations and capabilities.

• Sparring with consultants within their specialized area, on project challenges and within generalist areas for those consultants working across system or with Project Manager.

Service Line

• Ensuring that the consultants contribute as much as possible to the team given the constraints for each consultant.
• Facilitating knowledge sharing and collaboration within the Service Line to ensure that clients always get consistent and optimal guidance.
• Aligning with the peer-managers and the global practice lead to ensure that the newest and relevant knowledge within the service line is captured by the group and specific consultants:

• New version of SimCorp Dimension
• New modules/package in SimCorp Dimension
• Business trends within the Service Line practice

• Supporting Customer Experience within the Service Line Practice to drive product and services adoption in order to increase License and Service revenue.
• Identifying market trends, client needs and collect competitive intelligence in the Service Line practice of the Market Unit.

• Maintaining extensive knowledge in the Service Line product and service portfolio, strong knowledge of related functions as well as regular interactions outside own functional area.
• Driving local use of standardization, minimize customization.
• Capturing, reusing and improving Service Line solutions and knowledge to enhance delivery efficiency locally and globally.
• Ensuring local and global practice collaboration and knowledge sharing.
• Assisting the Global Practice Leads (GPL) with the creation of, planning for and local deployment of the practice roadmap and associated actions.

Client Responsibilities

Delivery Excellence

• Accountable for projects profitability within your responsibility by:

• delivering projects according to scope, time and budget
• best executing professional services, applying market and SimCorp delivery best practices

• Lead pre- and post-sales discussions relating to projects scoping and roll out.
• Accountable for project execution capacity as well as coordinate resources during the project sales phase & secure quality of all (contractual) deliverables.
• Participate in internal and client projects steering group meetings.
• Facilitate or create SOW\xe2\x80\x99s for customers within responsibility in close coordination with the Client Experience (CX) team when relevant.
• Ensure staffing of projects for customers within responsibility in close coordination with the rest of EMEA Consulting TMT (requesting resources from Practice Managers, escalation to the Regional Director).

Business development

• Sell Consulting services and accountable for the revenue target.
• Contribute to the development of profitable consulting services.
• Deliver on financial and operational KPI\xe2\x80\x99s for Professional Services in the market unit while balancing efficiency, effectiveness and quality/satisfaction.
• Consulting contact/Customer responsible for 10-20 customers, as Implementation Manager.

• Participate in Account Teams and potentially strategy meetings for customers within responsibility \xe2\x80\x93 involve relevant Practice Managers when needed.
• Contribute to global initiatives to improve efficiency and grow services revenue.
• Cultivate leads for consultancy at customer within responsibility in collaboration with the CX team.
• Coordinate with CX and Value Advisory on block-busters and campaigns within the Service line.
• Organize and/or participate in local events in the home country/region.

KPIs attached to the role

• Team Revenue Target
• Billable utilization target of the consultants in the team
• Advanced Delivery Center Utilization target
• ABR for the projects within your responsibility

• NPS score for the projects within your responsibility
• EES score for the team

Your Profile

• You have an excellent understanding of our clients\xe2\x80\x99 business processes in the Asset Management or Asset Owning & Servicing industries.

• You have a proven track record in commercializing, delivering & packaging standard solutions in a complex business environment.
• You are able to discuss the challenges and demands that our clients are facing and you are driven by delivering high-quality consulting services to our clients.
• Further, you possess the following qualifications:
• Excellent leadership skills and ability to coach, motivate and engage employees.
• Creating and delegating challenging tasks to further the development of the individual employees.

• Ability to build and foster strong customer relationships.
• Experience in managing complex client situations and projects.
• Ability to make sound decisions by pursuing ways to balance quality, cost, risk and resources.
• Great time-management and prioritization skills.
• Strong planning, execution, and coordination skills.

• Empathy and the ability to listen.
• Strong communication, influencing and conflict management skills.
• Good negotiation skills.
• Excellent presentation and communication skills in English and Arabic.

About us

SimCorp is a leading provider of investment management solutions to the world\xe2\x80\x99s largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds. Here you will get to work with skilled and supportive colleagues. We are more than 1.900 employees from 50+ nationalities dedicated to supporting our 200+ clients across the globe.

We celebrate multiple approaches and points of view, together we are building a culture where difference is valued. You will be part of a success story and a company that continues to grow, offering a lot of challenging and interesting opportunities.

Visit our career pages to learn why other people choose to work at SimCorp: www.simcorp.com/career

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