Job Description

Senior Manager - Enterprise Systems (CRM) - DP World - Dubai, UAE
Position Overview
DP World Dubai is hiring a Senior Manager for Enterprise Systems - CRM to lead the transformation of its customer relationship management ecosystem into a unified, strategic platform. This role drives the global CRM roadmap, implementation, and optimization across sales, marketing, service, and loyalty functions - ensuring a seamless and data-driven customer experience that supports DP World's global trade mission.
Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: Enterprise Software Implementation Consulting
Salary: 25000-32000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Define and execute the global CRM strategy aligned with enterprise digital transformation goals
• Oversee the implementation, vendor selection, and solution architecture of CRM systems across business units
• Transform the CRM platform into a data-centric engagement hub covering sales, service, loyalty, and marketing automation
• Collaborate with commercial, digital, and customer experience teams to enhance platform adoption and performance
• Establish customer data governance, unified 360-degree profiles, and integration with enterprise systems
• Manage day-to-day CRM operations to ensure high service uptime and optimal user experience
• Lead and mentor a team of CRM specialists, analysts, and developers
• Integrate analytics and AI-driven insights to enable smarter customer segmentation and targeted engagement
• Track key CRM performance indicators such as adoption rate, ROI, and customer satisfaction
• Ensure compliance with privacy, cybersecurity, and enterprise architecture standards

Ideal Profile

• Bachelor's degree in Computer Science, Engineering, or Business (Master's preferred)
• 12+ years of experience in CRM management using platforms like Microsoft Dynamics, Salesforce, or equivalent
• Proven record of delivering enterprise-wide CRM transformations across multiple functions
• Strong understanding of API-based architectures, data integration, and middleware solutions
• Expertise in Agile or DevOps methodologies and customer-centric delivery
• Excellent leadership, stakeholder communication, and change management skills
• Experience working with multi-region, cross-functional teams
• Familiarity with AI/ML, personalization, and loyalty technologies

Skills Set

• CRM Strategy and Roadmap Development
• Microsoft Dynamics or Salesforce Platform Expertise
• Data Integration and Middleware
• Customer 360 View and Analytics
• Agile/DevOps Delivery
• Vendor and Stakeholder Management
• Budget and Performance Governance

Why Join Us

• Be part of a global digital transformation initiative at a world-leading logistics and trade enabler
• Lead strategic CRM innovations with impact across 78 countries
• Collaborate with international experts in technology and customer experience
• Competitive compensation and continuous learning opportunities

About the Company
DP World is a global leader in logistics and supply chain solutions, employing over 115,000 professionals across 78 countries. Headquartered in Dubai, the company connects economies through ports, terminals, and digital trade services. By integrating innovation, technology, and sustainability, DP World continues to make global trade flow better for customers and communities worldwide.
Job Title Senior Manager - Enterprise Systems (CRM) - DP World - Dubai, UAE
Senior Manager - Enterprise Systems (CRM) - DP World - Dubai, UAE
Position Overview
DP World Dubai is hiring a Senior Manager for Enterprise Systems - CRM to lead the transformation of its customer relationship management ecosystem into a unified, strategic platform. This role drives the global CRM roadmap, implementation, and optimization across sales, marketing, service, and loyalty functions - ensuring a seamless and data-driven customer experience that supports DP World's global trade mission.
Job Details
Country: UAE
City: Dubai
Industry: I T and Services
Function: Enterprise Software Implementation Consulting
Salary: 25000-32000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Define and execute the global CRM strategy aligned with enterprise digital transformation goals
• Oversee the implementation, vendor selection, and solution architecture of CRM systems across business units
• Transform the CRM platform into a data-centric engagement hub covering sales, service, loyalty, and marketing automation
• Collaborate with commercial, digital, and customer experience teams to enhance platform adoption and performance
• Establish customer data governance, unified 360-degree profiles, and integration with enterprise systems
• Manage day-to-day CRM operations to ensure high service uptime and optimal user experience
• Lead and mentor a team of CRM specialists, analysts, and developers
• Integrate analytics and AI-driven insights to enable smarter customer segmentation and targeted engagement
• Track key CRM performance indicators such as adoption rate, ROI, and customer satisfaction
• Ensure compliance with privacy, cybersecurity, and enterprise architecture standards

Ideal Profile

• Bachelor's degree in Computer Science, Engineering, or Business (Master's preferred)
• 12+ years of experience in CRM management using platforms like Microsoft Dynamics, Salesforce, or equivalent
• Proven record of delivering enterprise-wide CRM transformations across multiple functions
• Strong understanding of API-based architectures, data integration, and middleware solutions
• Expertise in Agile or DevOps methodologies and customer-centric delivery
• Excellent leadership, stakeholder communication, and change management skills
• Experience working with multi-region, cross-functional teams
• Familiarity with AI/ML, personalization, and loyalty technologies

Skills Set

• CRM Strategy and Roadmap Development
• Microsoft Dynamics or Salesforce Platform Expertise
• Data Integration and Middleware
• Customer 360 View and Analytics
• Agile/DevOps Delivery
• Vendor and Stakeholder Management
• Budget and Performance Governance

Why Join Us

• Be part of a global digital transformation initiative at a world-leading logistics and trade enabler
• Lead strategic CRM innovations with impact across 78 countries
• Collaborate with international experts in technology and customer experience
• Competitive compensation and continuous learning opportunities

About the Company
DP World is a global leader in logistics and supply chain solutions, employing over 115,000 professionals across 78 countries. Headquartered in Dubai, the company connects economies through ports, terminals, and digital trade services. By integrating innovation, technology, and sustainability, DP World continues to make global trade flow better for customers and communities worldwide.
Post Details
Job Start Date
Salary from 25000.00
Salary to 32000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required