Senior Manager / Director - Customer Experience (Retail background / Bilingual) Job in Best Choice Recruitment Consultancy

Senior Manager / Director Customer Experience (retail Background / Bilingual)

Abu Dhabi, AZ, AE, United Arab Emirates

Best Choice Recruitment Consultancy

219 Current Jobs Openings

Apply Now

Job Description

Looking for an experienced customer service professional from a retail sector . Will be responsible :

Strategy and planning:

Develop and execute a comprehensive customer experience strategy that aligns with business objectives.

Customer journey management:

Oversee the entire customer journey across digital and physical channels to ensure a seamless experience.

Data and analytics:

Analyze customer feedback, data, and trends to identify areas for improvement and drive strategic decisions.

Cross-functional collaboration:

Partner with departments like sales, marketing, operations, and product to ensure consistent customer focus and alignment.

Team leadership:

Lead, mentor, and develop the customer experience team, fostering a customer-centric culture throughout the organization.

Performance tracking:

Establish and monitor customer experience KPIs to measure success and drive continuous improvement.

Stakeholder communication:

Present findings, strategies, and recommendations to senior leadership
Job Type: Full-time

Pay: AED40,000.00 - AED45,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

customer service : 10 years (Preferred) retail sector : 10 years (Preferred) performance tracking : 10 years (Preferred) stakeholder : 10 years (Preferred)
Language:

English (Preferred) * Arabic (Preferred)

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.