Job Description

Senior Manager Digital Transformation - Dubai
Are you passionate to support the digital integration across MEPA region?
Are you ready to expand your potential in a dynamic organization that is evolving into the next phase of its 174-year history?
Join Western Union as Senior Manager Digital Transformation.
Western Union powers your pursuit.

• The Senior Manager role is a high accountability role responsible to support the digital integration across the MEPA region. This includes accountability of project execution, and performance, with a focus on driving digital and retail growth, supporting the Director in managing profitability, and establishing a strong market presence. The role involves a deep focus on product and digital innovation, ensuring the company maintains its competitive edge.

• Additionally, the role will encompass the execution of all M&A activities for the MEPA region. This includes working with Strategy Director and the Global M&A team in identifying potential acquisition targets, conducting due diligence, and overseeing the integration of acquired companies to ensure they align with the company's strategic objectives and add value.

• The Senior Manager will be instrumental in advancing the company's digital product offerings including launching new digital products, fostering a strong omni-channel presence, and delivering exceptional customer experiences. The Senior Manager will coordinate with cross-functional teams and align business objectives with regional and global strategies.

Role Requirements

• Minimum of 10+ years of experience of management including driving revenue and profitability, with a track record in market expansion, transformation, and M&A activities
• Experience in digital wallets with a strong background in product
• Bachelor's degree in business, strategy, management, transformation or a related field
• Proficiency in digital tools (including analytics), platforms, and e-commerce technologies
• Strong strategic planning and analytical abilities
• Excellent leadership, communication, and stakeholder management skills
• Visionary, results-driven, adaptable, and collaborative with a passion for innovation and growth
• Able to have transparent and productive relationships with peers and collaborate successfully across the organization.

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is well positioned to become the world's most accessible financial services company --transforming lives and communities. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your UAE specific benefits include:

• Group Life policy, fully sponsored by Western Union

• Comprehensive Group Medical policy - Spouse and children up to age 25 can be covered, subject to the insurer's review of eligibility. The cost of this benefit is fully sponsored by Western Union.

• Housing allowance

• Children Education Reimbursement scheme

• Club Membership Reimbursement program

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-LP1 #LI-Hybrid
Estimated Job Posting End Date: 01-01-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Skills Required