Job Description

Senior Manager Digital and Innovation - Al-Futtaim Group - Dubai, UAE
Position Overview
Senior Manager Digital and Innovation role at Al-Futtaim Group in Dubai leads the digital strategy, platform excellence, and innovation agenda across financial services and related businesses. The position focuses on delivering best-in-class digital experiences across mobile and web platforms while driving transformation through data, AI, and customer-centric innovation aligned with brand and regulatory standards.
Job Details
Country: UAE
City: Dubai
Industry: Financial Services
Function: Marketing Management
Salary: 35000-55000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead and execute the digital strategy and innovation roadmap aligned with business objectives and brand priorities
• Drive innovation initiatives including AI, personalization, automation, and advanced digital engagement tools
• Foster a test-and-learn, data-driven culture using analytics, experimentation, and continuous optimization
• Oversee mobile applications, web platforms, APIs, and digital services with a mobile-first approach
• Define, track, and report KPIs related to acquisition, engagement, conversion, and customer satisfaction
• Ensure seamless, intuitive, and high-performance digital experiences across all channels
• Manage digital, UX-UI, media, and technology agencies ensuring quality, speed, and innovation in delivery
• Act as the primary liaison with external partners, owning execution quality and experience consistency
• Collaborate with customer experience, service design, marketing, and brand teams to ensure aligned and human-centered journeys
• Ensure compliance with security, data protection, and regulatory standards across GCC markets

Ideal Profile

• Bachelor's degree in Business, Marketing, Computer Science, or related discipline
• Master's degree is preferred
• Minimum 8 years of experience in digital product management, innovation, or digital transformation roles
• Strong background in financial services or technology-driven environments
• Proven experience managing digital agencies and cross-functional stakeholders
• Deep understanding of mobile-first design, omnichannel ecosystems, and customer engagement strategies

Skills Set

• Strategic digital leadership and transformation expertise
• Strong project and platform management capabilities
• Advanced agency and partner management skills
• Customer-centric mindset supported by data and analytics
• Excellent stakeholder communication and influence

Why Join Us

• Lead high-impact digital transformation initiatives at group level
• Work within a diversified organization with strong regional presence
• Influence customer experience, innovation, and commercial outcomes
• Competitive compensation and long-term leadership growth opportunities

About the Company
Al-Futtaim Group is one of the Middle East's most diversified privately held organizations, headquartered in Dubai and operating across automotive, financial services, real estate, retail, and healthcare. With a strong legacy of innovation, customer focus, and brand partnerships, Al-Futtaim continues to invest heavily in digital transformation and future-ready platforms to deliver meaningful value to customers and communities across the region.
Job Title Senior Manager Digital and Innovation - Al-Futtaim Group - Dubai, UAE
Senior Manager Digital and Innovation - Al-Futtaim Group - Dubai, UAE
Position Overview
Senior Manager Digital and Innovation role at Al-Futtaim Group in Dubai leads the digital strategy, platform excellence, and innovation agenda across financial services and related businesses. The position focuses on delivering best-in-class digital experiences across mobile and web platforms while driving transformation through data, AI, and customer-centric innovation aligned with brand and regulatory standards.
Job Details
Country: UAE
City: Dubai
Industry: Financial Services
Function: Marketing Management
Salary: 35000-55000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead and execute the digital strategy and innovation roadmap aligned with business objectives and brand priorities
• Drive innovation initiatives including AI, personalization, automation, and advanced digital engagement tools
• Foster a test-and-learn, data-driven culture using analytics, experimentation, and continuous optimization
• Oversee mobile applications, web platforms, APIs, and digital services with a mobile-first approach
• Define, track, and report KPIs related to acquisition, engagement, conversion, and customer satisfaction
• Ensure seamless, intuitive, and high-performance digital experiences across all channels
• Manage digital, UX-UI, media, and technology agencies ensuring quality, speed, and innovation in delivery
• Act as the primary liaison with external partners, owning execution quality and experience consistency
• Collaborate with customer experience, service design, marketing, and brand teams to ensure aligned and human-centered journeys
• Ensure compliance with security, data protection, and regulatory standards across GCC markets

Ideal Profile

• Bachelor's degree in Business, Marketing, Computer Science, or related discipline
• Master's degree is preferred
• Minimum 8 years of experience in digital product management, innovation, or digital transformation roles
• Strong background in financial services or technology-driven environments
• Proven experience managing digital agencies and cross-functional stakeholders
• Deep understanding of mobile-first design, omnichannel ecosystems, and customer engagement strategies

Skills Set

• Strategic digital leadership and transformation expertise
• Strong project and platform management capabilities
• Advanced agency and partner management skills
• Customer-centric mindset supported by data and analytics
• Excellent stakeholder communication and influence

Why Join Us

• Lead high-impact digital transformation initiatives at group level
• Work within a diversified organization with strong regional presence
• Influence customer experience, innovation, and commercial outcomes
• Competitive compensation and long-term leadership growth opportunities

About the Company
Al-Futtaim Group is one of the Middle East's most diversified privately held organizations, headquartered in Dubai and operating across automotive, financial services, real estate, retail, and healthcare. With a strong legacy of innovation, customer focus, and brand partnerships, Al-Futtaim continues to invest heavily in digital transformation and future-ready platforms to deliver meaningful value to customers and communities across the region.
Post Details
Job Start Date
Salary from 35000.00
Salary to 55000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required