Job Description

The

Senior Manager - AOCC

leads the

Airport Operations Control Centre (AOCC)

shift team within the

Airport Management Centre (AMC)

at

Abu Dhabi Airports

. Operating from a

24/7 control room

, the role is pivotal in managing real-time airport operations and ensuring seamless coordination among key stakeholders including ground handlers, airlines, control authorities, and emergency services.


The

AMC

serves as the central hub for three key functions:

Operations Planning:

Leading integrated operational planning and performance analysis to achieve target Levels of Service (LOS) across all ADA airports.

Airport Operations Control Centre (AOCC):

Managing day-of-operations from a 24/7 control room co-located with ground handlers, control authorities, airlines, and emergency services.

Operations Data & Analytics:

Ensuring operational data quality management and developing AMC reporting, analytics, and tools.
The Senior Manager - AOCC drives the performance of duty teams and coordinates with leadership across operational departments and stakeholders. The initial focus will be on

Zayed International Airport (AUH)

operations, with potential expansion to other ADA airports in the future.

Responsibilities

Operational Leadership

Lead Abu Dhabi Airports' operations across all functions, ensuring the daily operational plan is communicated and delivered safely, securely, and efficiently. Ensure effective operation of passenger processing plans across all touchpoints and proactively adapt as needed to meet service level targets. Achieve target operational KPIs agreed with SVP-AMC to ensure a seamless passenger experience.

Communication and Coordination

Coordinate with all service partners (airside, baggage, passenger flow, transportation) to align, monitor, and optimize airport operations. Maintain full oversight of pan-airport operations, ensuring optimal performance across all areas. Lead AOCC shift briefings to ensure all service partners are informed of operational priorities. Serve as the

senior point of liaison and escalation

between Abu Dhabi Airports and service partners (airlines, ground handlers, government authorities). Maintain accurate operations logs, handover materials, and shift reports for analysis and improvement.

Incident and Disruption Management

Lead on-duty incident response and disruption mitigation for Abu Dhabi Airports. Act as focal point of coordination between stakeholders during disruptions, delivering tactical recovery and re-planning activities. Serve as the lead operational decision-maker during regular and irregular operations (except during EOC activation). Assess incidents impacting airport or airline operations and implement appropriate responses, escalating when necessary. Report risks, incidents, and lessons learned promptly, following all incident management protocols. Act as operational lead during the initial phase of any airport or aircraft emergency and determine activation of disruption management cells or EOC.

Continuous Improvement

Lead, coach, and develop AOCC shift teams to enhance operational capability and performance. Foster a culture of continuous improvement by maintaining best practices and implementing improvement measures.

Team Management

Uphold Abu Dhabi Airports' values and behaviors within the AOCC team. Inspire, lead, and develop AOCC managers and officers. Develop and monitor team/shift KPIs to improve skills and operational delivery.

Requirements & Skills

Education and Experience

Bachelor's degree

in a relevant discipline.

8+ years

of relevant management experience within airport, airline, or ground handling operations.

Key Competencies

Strong

people and leadership skills

with proven decision-making ability. Skilled in

stakeholder influence

and relationship management. Expertise in

Aviation Operational Control Centre Management

. Strong

crisis management

and

emergency response

capabilities. In-depth knowledge of

airport emergency and security procedures

. Experience in

Slot Approval & Capacity Management

and

Operations & Resource Planning

across: +

Airside:

stands, gates, cargo, airfield transportation.
+

Terminal:

check-in, security, immigration, gates, baggage, landside transport.

Manpower planning and deployment management

. Proficient with

airport control centre systems

. Knowledge of

ACI / ICAO / IATA

and

GCAA/government regulations

. Understanding of

QHSSE standards

.

MS Office (Excel, PowerPoint)

- intermediate proficiency. *

Project management

and

change management

experience preferred.