Senior It Support
Dubai, United Arab Emirates
Job Description
Senior IT Support - (2200000V)
Description
Role Purpose: The Senior IT Support is responsible to monitor and maintain the computer systems and networks of an organisation. He/ she will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. Responsibilities:
Role Purpose: The Senior IT Support is responsible to monitor and maintain the computer systems and networks of an organisation. He/ she will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. Responsibilities:
- Installing and configuring computer hardware, software, systems, networks, printers, scanners and handheld devices, wifi, etc.
- Monitor and maintain computer systems and networks.
- Responds in a timely manner to service issues and requests.
- Provides technical support across the company (this may be in person or over the phone).
- Troubleshoot system and network problems, diagnose and solve hardware or software faults.
- Repair and replace equipment as necessary.
- Support the roll-out of new applications.
- Set up new user accounts and profiles.
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion
- Prioritize and manage many open cases at one time
- Test and evaluate new technology
- Proactive support – on-going maintenance and monitoring of systems in accordance with appropriate plans.
- Manage Backups, Email systems, and Licensing renewals
- Manage/Troubleshoot MS Teams, Office365, GMAIL, VPN and Remote Connectivity
- Operate and monitor all systems in all stores and offices/warehouses in an efficient manner ensuring that all work is undertaken in compliance with security operating procedure, legislation ethics.
- To manage timely back up from stores and thorough checking to find incidents like staff issues / customer issues/ thefts etc.
- Liaise with the police, service providers, and internal concerned departments to ensure that appropriate use of the system.
- Include all evidential records and witness statements to a standard acceptable to the rules of evidence.
- Record all events and actions taken in a clear, legible in standard format.
- Report equipment failure to the Immediate Manager to maximize operation of the system.
- Maintain a secure system for providing data in accordance with the regulations set up by Department of Protective Systems (Dubai Police) and to ensure the security of the control room and equipment is maintained at all times.
- Conduct regular checks on all sales ladies/shop managers to assure they are alert and carrying out their duties efficiently and effectively.
- Assist in conducting investigations and prepare accompanying investigation reports for cases which occur in the stores or staff misconduct.
- Keep tag on movements of staff who are going on vacation or cancelling the job.
- Conduct regular and periodical checks and take immediate follow-up action on all CCTV system.
Qualifications
Qualifications:
Qualifications:
- Bachelor's degree in computer science or a related field
- 5+ years of experience in a technical support role
- Working knowledge and expertise with a variety of software, hardware, and applications
- Up-to-date knowledge of the latest IT and software trends
- In-depth knowledge of hardware and software.
Primary Location: AE-AE-Dubai
Job: Information Technology
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Sep 8, 2022, 2:12:27 AM
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Job Detail
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Job IdJD1451027
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned