Senior Implementation Consultant
Dubai, United Arab Emirates
Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr\'s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world\xe2\x80\x99s most valuable enterprises \xe2\x80\x94 global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way .
This role sits in our Professional Services organisation. The Implementation Team is a post-sales team responsible for ensuring that Sprinklr customers are onboarded onto the Sprinklr software platform both efficiently and effectively so they can realise value from their investment. It is a project based role, taking customers through the four phases of implementation (plan, build, educate, empower). You\xe2\x80\x99ll work with customers new to Sprinklr as well as existing customers who are upgrading their platform version or introducing new capabilities.
To be successful in this role you should have strong business change management consulting experience, enjoy being customer-facing, be very technically confident and have a background in front end software configuration and/or system administration.
What You\xe2\x80\x99ll Do:
- Work as part of a cross-functional team (Implementation Consultants, Technical Consultants, Project Managers, Product Engineers, Solutions Consultants, Customer Success) to deploy the Sprinklr platform.
- Lead the full lifecycle of a Sprinklr software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go Live support
- Align with Project Managers across multiple simultaneous projects to effectively communicate with relevant stakeholders and meet project delivery timelines
- Connect with Product Owners and/or Developer Engineers to troubleshoot complex platform use cases
- Transition completed projects to a Customer Success Manager, documenting and communicating all key project information and future possibilities
- Assist the Services Managers with project definition and scoping for prospective customers
- Travel on-site with the client regularly
Who You Are & What Makes You Qualified:
Must have:
- Fluent in English and Arabic, written and verbal mandatory.
- Solid experience in enterprise software deployment management and/or implementation
- Technical background with frontend configuration experience
- Experience facilitating and presenting live workshops and/or platform training
- Ability to work both independently and as a member of a team
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously
- Passion for solving challenges and a commitment to customer delight
- Knowledge of and passion for Customer Experience Management (CXM)
- Knowledge of social media platforms, especially Twitter, Facebook, YouTube and Instagram
- Willingness to travel within the Middle East region for key meetings
Nice to have:
- Experience implementing or system administrating Care, CCass related SaaS platforms
- Experience using the Sprinklr platform (or one of our CXM competitors)
- Additional languages of French, German, Italian or Spanish advantageous.
Why you\'ll love Sprinklr: We\xe2\x80\x99re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world\xe2\x80\x99s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand\xe2\x80\x99s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world\'s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we\xe2\x80\x99re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr\xe2\x80\x99s EEO Policy and EEO is the Law.
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Job Detail
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Job IdJD1592344
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned