Senior Implementation Consultant
Dubai, United Arab Emirates
Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr\'s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world\xe2\x80\x99s most valuable enterprises \xe2\x80\x94 global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way .
Who We Are:
Today, we\xe2\x80\x99re revolutionising customer engagement in 75+ countries for more than 1000 of the most recognised brands, including Nike, JPMorgan Chase, Verizon, McDonald\xe2\x80\x99s, Microsoft, P&G, Uber, and more than 50% of the Fortune 500.
We\xe2\x80\x99ve spent the last six years building the world\xe2\x80\x99s most complete enterprise social technology. Now we\xe2\x80\x99re leveraging that best-in-class position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.
We\xe2\x80\x99ve spent the last six years building the world\xe2\x80\x99s most complete enterprise social technology. Now we\xe2\x80\x99re leveraging that best-in-class position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.
And we\xe2\x80\x99re bringing the very best talent in the world together to get there.
What Are Your Responsibilities:
- Discover all of the requirements for new Sprinklr clients, to establish the success criteria for implementations.
- Consult with customer and internal stakeholders to make recommendations for people, processes and technology that help our customers achieve their objectives.
- Design and configure the appropriate solution, so that all requirements are met and that client expectations regarding platform use cases and functionality are fulfilled.
- Ensure that all client users are trained and educated properly and in a timely fashion.
- Ensure that every client derives satisfaction and the most value possible from the implementation experience.
- Manage different projects in their delivery lifecycle while being on top of all project, effectively communicating with the customer partner.
- Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur.
- Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.
- Maintain accurate, high-quality and timely documentation of implementation steps and activities for internal and external partners.
- Be involved in pre-sales activities, working with internal Sprinklr Sales and Pre Sales teams to win new business and/or grow existing accounts.
- Assist the Services Sales team in scoping projects and crafting implementation proposalsWho You Are & What Makes You Qualified
- 3-7 years of experience in enterprise software deployment management and/or SaaS configuration/implementation.
- Good understanding of Martech/Marketing/Social-listening/Care/Engagement software
- Business fluent in Arabic and French
- Strong ability to work with cross functional teams and drive business value conversations with the clients.
- Excellent written and verbal communication skills.
- Ability to work independently and as a member of a team during client\xe2\x80\x99s office hours.
- Demonstrate experience and a passion for the social media technology universe.
- Extremely strong communication and presentation skills.
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
- Fluency in social media platforms and direct experience in working with or for social media management software is preferred.
- Good knowledge of social media platforms, especially Twitter, Facebook, YouTube and Instagram.
- Passion for solving client challenges and commitment to client delight.
- College / university degreeWhy you\'ll love Sprinklr: We\xe2\x80\x99re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world\xe2\x80\x99s most loved enterprise software company, ever.We believe in our product: Sprinklr was built from the ground up to enable a brand\xe2\x80\x99s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world\'s largest brands as our clients, and our employees have the opportunity to work closely alongside them.We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we\xe2\x80\x99re more innovative, creative, and successful.Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr\xe2\x80\x99s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out thisform , and we will reach out to you. If you have additional questions, please contactaccommodations@sprinklr.com .
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Job Detail
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Job IdJD1484763
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned