Job Description

JOB BRIEF To directs all functions and activities of the store to achieve established sales and goals and provide exceptional customer service. RESPONSIBILITIES Responsible for maintaining positive atmosphere, spirit and morale within the store, deliver and encourage other direct reports to deliver excellent customer service. Supervise and coach direct reports in the performance of their duties, complete performance reviews and provide feedback to direct reports. Maintaining an accurate record of floral arrangement orders, special requests, and delivery information. Receive shipments, and displaying flowers. Maintaining an adequate supply of wires, foams, ribbons, tapes, and other decorative supplies. Consulting with clients to determine their preferences and specifications before designing customized floral arrangements. Be perceptive and handle customer complaints. Build/create floral bouquets and arrangements for store selling and upon customer request. Merchandise product to reflect the season and maintain department visual standards. Assist the store manager on special promotions for local events and holidays. Maintain a clean, fresh, floral department at all times. Ensure special orders are ready 30 minutes prior to pick-up or delivery time. Ensure wedding flowers are ready two hours prior to pick-up or delivery time. Serving in-store customers and processing payments. REQUIREMENTS High school diploma. At least three years' experience as a florist. Ability to work in a fast-paced environment. Willing to work all holidays, weekends/overtime occasionally, and any shift. Ability to work within strict time deadlines. Detail-oriented. Ability to prioritize tasks/projects. Excellent verbal communication skills. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Job Type: Full-time Ability to commute/relocate:

• Al-Ayn: Reliably commute or planning to relocate before starting work (Required)

• Florist: 3 years (Required)