Job Description

Field Support Engineer has a wide range of responsibilities, which includes:

Perform installations & troubleshooting of Routers, Switches, Firewalls, CCTV, Wireless, VoIP and other IT solutions based on IP network along with structured cabling

Shall be familiar to use Single/Multi Mode fiber cables with LC/UPC or SC/APC connector types and able to perform power loss & OTDR testing. Splicing would be a plus.

Having excellent experience with Copper RJ-11 & RJ-45 cabling & connector (punching) using Connectors / IOs and harnessing in racks/patch panels along with using network cable testers

Able to carry out troubleshooting of equipment/networks and resolve L1 issues

Coordinate with L2/L3 teams and Vendors for support related cases

Test and configure software/systems and maintain and repair hardware and devices on routine basis or based on demand from user.

Plan, organize and schedule site visits with customers for installations & UAT

Ensure documentation for successful UAT and handover of services to customer

Ensure documentation of all routine works and user complaints along with resolution steps in detail.

Must be able to lift and carry equipment weighing about 30 lbs (if required)

CompTIA A+, CompTIA Network+ certifications would be a plus

Education:Diploma OR BS/B.E degree in Computers Science, Telecommunications, Information Technology or relevant field

Required:8+ years of experience in implementation & troubleshooting for LAN/WAN, Wireless, CCTV, VoIP Phones / SIP Trunks, Structured cabling, routers/switches mounting, Access Points installation, Server installation/mounting.

Job Type: Full-time

Application Question(s):

- How many years of hands-on experience do you have with structured cabling and patch panel installation? - Are you familiar with LAN/WAN troubleshooting and support? Share an example of a complex issue you resolved. - Do you have experience using splicing modules or B.I.B tools/software?
Education:

Diploma (Preferred)
Experience:

implementation & troubleshooting for LAN/WAN, : 8 years (Preferred) Wireless, CCTV, VoIP Phones / SIP Trunks: 8 years (Preferred) Structured cabling, routers/switches mounting, : 8 years (Preferred)
License/Certification:

* UAE License (Preferred)