Job Description

Long Description:
WHO WE ARE:
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU'LL DO:
The Senior AV & ELV Field Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.
Essential Duties and Responsibilities
AV Responsibilities:

• Read and interpret electronic schematics, system drawings, and architectural blueprints
• Perform preventative maintenance on a wide range of AV systems including professional projectors, video servers, LED walls, and digital signage systems
• Clean and maintain AV equipment including (but not limited to) camera lenses, monitors, racks, filters, and equipment fans
• Accurately complete job documentation, service reports, redlines, and handover documentation as required
• Field installation, commissioning, and servicing of control systems and programs (Crestron, Q-SYS, MediaLon, firmware updates, etc.), including upload/download and validation
• Provide field service support for networked AV systems, including routers, switches, VLANs, IP addressing, and basic network troubleshooting
• Perform service and installation tasks in a timely and quality-conscious manner including:

• Pulling and terminating cables
• Installing connectors and faceplates
• Mounting projectors, displays, LED panels, and ceiling mounts
• Maintain and troubleshoot advanced video systems including 7thSense, Pixera, Scalable Displays, Watchout, and digital signage platforms
• Setup, configure, and troubleshoot video conferencing and collaboration systems (codecs, cameras, microphones, speakers, control interfaces)
• Provide end-user training and basic operational guidance for installed AV systems
• Support and mentor junior service technicians and installers when required
• Adhere to site-specific HSE and client safety standards across all phases of work
• Travel to various client sites across Dubai and the UAE as required
• Perform other duties as assigned

ELV Responsibilities:

• Install, test, and troubleshoot ELV systems including:

• Structured cabling (Cat6 / Cat6A / fiber optic)
• CCTV systems (IP cameras, NVRs, PoE switches)
• Access control systems (card readers, door controllers, magnetic locks)
• Intercom and video intercom systems
• Public Address (PA) and background music systems
• Master clock and time synchronization systems
• Perform ELV cable pulling, containment installation (tray, trunking, conduit), dressing, labeling, and termination to industry standards
• Test and certify structured cabling using approved test equipment and provide results where required
• Interpret ELV layouts, riser diagrams, schematics, and as-built drawings
• Integrate ELV systems with AV and IT infrastructure where applicable
• Coordinate with main contractors, MEP teams, IT teams, and client representatives on ELV-related works
• Ensure ELV installations comply with local authority standards and client HSE requirements
• Support ELV system commissioning, handover, and snag resolution
• Provide first-line fault finding and rectification for ELV systems under maintenance contracts

WHAT WE'RE LOOKING FOR:
Skills and Abilities:

• Ability to communicate clearly and professionally with clients, colleagues, and stakeholders
• Strong hands-on capability using hand and power tools safely and efficiently
• Ability to work independently, manage priorities, and meet deadlines in live environments
• Basic computer literacy (Windows OS, basic networking concepts, documentation tools)
• Working knowledge of:

• Q-SYS, Dante, Crestron, MediaLon
• 7thSense, Pixera, Scalable Displays
• Solid understanding of audio, video, control, and ELV signal flow
• Ability to manage small to medium AV / ELV work packages or service jobs
• Skilled in soldering, crimping, and terminating AV and ELV connectors
• Valid UAE driving licence with a motor vehicle record meeting AVI-SPL standards

Education & Experience

• Minimum 1-3 years of AV and/or ELV integration experience preferred
• Formal education in Electronics, ELV Systems, or a related field preferred
• High School Diploma or equivalent (minimum)

Preferred Training & Certifications

• AVIXA CTS (Preferred)
• Q-SYS and Dante Certification
• Crestron Professional Installation
• Extron AV Associate Certification
• 7thSense / Pixera / Watchout / Scalable training
• ELV-related training (CCTV, Access Control, Structured Cabling - preferred)

This role operates between AVI-SPL offices in Dubai and client sites across the UAE.
The position involves work in offices, live venues, construction sites, plant rooms, ceiling voids, and equipment rooms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Hours

• 42.5 hours per week, Monday to Friday
• Typical hours: 08:00 - 17:00
• Additional hours may be required to support client needs and project delivery

Holiday & Sickness

• In accordance with AVI-SPL Employee Terms & Conditions

Skills Required