What you will be doing

AMC Management.

• Execution of AMC efficiently with in the budget and ensure profitability of the same
• Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery.
• Meeting, reporting client at regular intervals to maintain good communication and rapport with client and client\xe2\x80\x99s team
• Track contract progress and ensure agreed SLA\xe2\x80\x99s and KPI\xe2\x80\x99s are met
• Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for the contracts assigned
• Responsible for takeover and handover of the AMC
• Preparing and submission of monthly, annual reports for the contracts assigned
• Submission of AMC invoices on time and obtain client acknowledgement

Corrective/Reactive, Planned preventive maintenance

• Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting
• Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services
• Prepare contract specific PPM procedures, PPM schedule, and resource planning
• Prepare method statements, risk assessment, PPM Task sheet
• Tally and Close all planned PPM work orders on monthly basis
• Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI\xe2\x80\x99s.
• Handle escalations, emergencies and resolve all customer complaints, prepare technical reports
• Ensure all CRM work orders are tracked, updated, and closed on daily basis
• Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team
• Calibration of all tools and tackles, safety devices
• Schedule, coordinate and oversee the maintenance contracts of Sub Contractors

Repair, Refurbishment works

• Generate revenue from repair, replacement, refurbishment / retrofit works and achieve set targets
• Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer
• Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals
• Execution of casual jobs efficiently with in the budget and ensure profitability of the same
• Submission of customer invoices on time
• Liaise with client on any payment issues and resolve the same

Customer Service

• Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
• Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA\xe2\x80\x99s, KPI\xe2\x80\x99s.
• Meeting, reporting client at regular intervals to maintain good communication and rapport with client and client\xe2\x80\x99s team

QHSE

• Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
• Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
• Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool-box talk) - thus preventing potential incidents at all times
• Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles
• Ensure timely close out of HSE Action taken Reports, NCR\xe2\x80\x99s

Employee Engagement.

• Ensure Job description, induction training, arrangement of tools and tackles for the reporting employees
• Conduct performance development review, identify employee requirements like training, etc.
• Achieve employee engagement by identifying the needs of employees and organization and implement the action plans
• Liaise with internal departments, shared services and maintain good working relations

Team building: Ensure proper coordination among the team to achieve maximum customer satisfaction and productivity

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